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      Planview

      Part of TPG

      Engaged employer

      Planview Customer Success Manager reviews

      Compare reviews

      2.7

      25% would recommend to a friend

      (5 total reviews)

      Matt Zilli

      Not enough data to show CEO approval

      25% positive business outlook

      Ratings by category

      4.0

      Diversity and inclusion

      4.0

      Work/Life balance

      3.3

      Compensation and benefits

      3.3

      Career opportunities

      1.8

      Culture and values

      1.8

      Senior management

      Reviews by job title

      5 reviews
      2.0
      10 Jul 2025

      Eh

      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Ownership over enterprise accounts and direct exposure to cross-functional teams

      Cons

      Focus felt overly reactive. Initiatives changed quickly depending on the quarter’s numbers or who was in the room. Executive leadership often pushed conflicting priorities. CS was expected to drive renewals, expansion, AND adoption, but without a clear strategy or enablement.

      avatar
      Planview Response
      10mo
      Thank you for sharing your feedback with us. We appreciate your insights. At Planview, we strive to empower our team members with meaningful opportunities, such as managing enterprise accounts and collaborating across functions. We understand your concerns regarding the pace of initiatives and shifting priorities. Our goal is always to adapt swiftly to market dynamics while ensuring we meet our strategic goals. Your feedback highlights areas where we can improve clarity and alignment. We are actively working on ensuring the strategy is clear to the organization to better support our Customer Success team. If you have further thoughts or suggestions, we will welcome the opportunity to hear them; please share with HRFeedback@Planview.com
      5.0
      10 Jun 2024

      Good Culture

      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good Culture - Consistently improving solution/product in ultra-competitive marketplace -Remote -Transparent internet process, that was a really good experience, they know what they are looking for which is indicative to the current culture

      Cons

      I do not have any cons thus far

      4.0
      27 Apr 2023

      Fun Place to work, with some growing pains

      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun culture, flat leadership structure allows easy access to executives. Most employees are competent and helpful, typically low performers don't last long and higher performers are rewarded well. Everyone knows everyone type of atmosphere. You have a lot of control over the challenges you choose to take on.

      Cons

      Planview has grown rapidly through acquisition, and different product teams have drastically different processes in place to solve similar problems, sometimes these are good, sometimes these are bad. Planview is also constantly trying to align these new acquisitions with the overarching company culture, which can lead to rapid and sometimes painful changes.

      avatar
      Planview Response
      2y
      Thanks for taking the time to share your feedback. It's great to hear about all of the things you enjoy about working at Planview. We'd agree that acquisitions can be complicated -- we have been able to learn and improve with each one. We will certainly continue to seek feedback openly and anonymously to minimize the challenges of change when an acquisition takes place. We are confident that short term discomfort will lead to a lot of positive growth for Planview as a whole! If you'd like to provide more feedback or share ideas, please email HRfeedback@planview.com
      Viewing 1 - 3 of 5 Reviews
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