Pottery Barn Reviews

Having worked for a strongly structured and well run retailer in the past, I can confidently say, that this company is neither of those things. It seems to me that the majority of upper management has little to no idea as to how to successfully run this company. We go from one global issue to the next; supply chain, distribution centers, call centers, furniture deliveries, technology, training, etc. The company address theses issues as they come up by calling all managers together for a company wide conference call, with little notice, typically in the middle of the day. One of the many chiefs of the company hosts the call and spends the majority of the time apologizing for the fact that the stores have had to deal with the backlash of their mistakes. Then we are promised things will get better and told how "X" is going to change at the distribution centers and "Y" is going to be rolled out in terms of technology or training, yet there is never any follow through on these empty promises. The company jumps from one adgenda to the next, what doesn't matter one day is of utmost importance the next and vise versa. And yet again, no follow through. While one day it was important enough to waste an hour of everyone's time talking about on a conference call, the next day doesn't seem matter. It truly is sad that a company with such beautiful product and such a wonderful portfolio of brands makes it so difficult for it's employees to enjoy working for them. This company has so much potential, get your acts together and earn your paycheck and jet trips ladies.

I am a Design Studio Specialist, and the demand for in-home design consultations is laughable. All day long we are preached "in-homes, in-homes, in-homes," but when we actually go on them managers treat us as an inconvenience (poor sales floor coverage), and press us to close sales that day (obviously, they don't understand how designing someone's home works). Sometimes consultations are worth the trip for a $10,000-$20,000 ordeal, but why do I even care, because I don't get anything for my efforts except personal satisfaction! I had a higher SPH when I wasn't doing so many in-homes. Being out of the store kills my sales per hour, and puts an ungodly amount of miles and wear and tear on my car. Management is a pathetic puppet that drinks the corporate Kool-Aid and stresses out and bullies associates to meet in-home, credit card, and customer email capture goals. The pressure is unfounded, as there is no individual incentive to meet goals, such as a livable wage, commission, or bonuses.