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Premium Retail Services

Part of Acosta Group

Engaged employer

Premium Retail Services reviews about "flexible schedule"

38% positive business outlook

Reviews by job title

237 reviews
2.0
27 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, not sure what else to say

Cons

Pay, appreciation, hours, management, dead end

avatar
Premium Retail Services Response
3mo
Thank you for sharing your feedback. We’re sorry to hear about your recent experience and appreciate you bringing these concerns to our attention. At Premium, we value all of our employees and recognize the importance of fair communication, appreciation, and support. We take feedback like yours seriously and will continue to review our processes to ensure our teams feel valued and heard. We encourage you to reach out directly to your HR team if you’d like to discuss your concerns further.
1.0
15 Jan 2026

Consent pressure

Recommend
CEO approval
Business outlook

Pros

Somewhat flexibility in schedules during the week

Cons

6 day work weeks, constant travel with little to no mileage reimbursement commission deductions

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Premium Retail Services Response
3mo
Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations. We understand that workload, travel, and compensation, including mileage and commission structures, are important concerns. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards. Your comments are valuable and help us continue evaluating how we support our leaders in the field. We appreciate the time you spent with us and wish you the best moving forward.
5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Very flexible scheduling. Great opportunity to gain more hours.

Cons

Not great pay. No other cons.

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Premium Retail Services Response
2w
Thank you for taking the time to leave a review and for your time with Premium. We’re happy to hear you enjoyed the flexibility and opportunities for additional hours, as creating adaptable work opportunities is something we value. We also appreciate your honest feedback regarding pay. After conducting extensive research, we believe our compensation rates align with current industry standards, though we understand perspectives may vary. Thank you again for sharing your experience and for being part of the Premium team.
4.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Extremely flexible scheduling which allows for a good work/life balance Direct manager is very responsive Great variety of work to be done or the option to do just one type of work regularly 401k match

Cons

Pay is state minimum wage No longer paid for drive time since Acosta Group merged Crossmark with Premium Mileage payment is minimal- 30¢/mi from location to location excluding travel from and to your home location Working Advantage benefits for pt employees is terrible (rated a D+ with the BBB) No direct opportunity to move up in the ranks yet it's supposedly encouraged Company tends to hire pt to save itself more money and encourage pt employees to work ft when short-staffed and during the summer and holiday seasons Even district managers/direct field supervisors are pt and don't make a living wage No company-issued equipment Estimated times for service orders are often inaccurate because real world experiences (such as busy stores and customers interrupting your work) aren't factored in Often assigned survive orders for work I haven't received training for Most training is not hands on but you do learn as you go especially if your do the same types of service orders regularly

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Premium Retail Services Response
1mo
Thank you for your detailed feedback and for your continued service over the years, we truly value your commitment. We’re glad to hear you’ve had a positive experience with scheduling flexibility, variety in work, responsiveness from your manager, and benefits like the 401(k) match. We also appreciate you sharing your concerns around pay structure, mileage and travel compensation, training, equipment, and communication. Your insights are important, and we remain focused on continuously evaluating how we can better support and equip our field teams.
2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Make your own schedule. That's it.

Cons

Low pay. No benefits. Wear and tear on your vehicle

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Premium Retail Services Response
2w
Thank you for sharing your feedback and for your time with Premium. We appreciate hearing both the positives and areas where you felt we fell short. We’re glad the scheduling flexibility was valuable to you, as providing adaptable opportunities is important to our team. We also understand concerns around pay, benefits, and vehicle-related expenses can significantly impact the employee experience. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize perspectives and individual experiences may vary. We appreciate your feedback and will continue evaluating how we can best support our employees.
2.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

1. It was definitely a great perk being able to create our own schedules to some extent; 2. Working independently was great; Having several stores to go to and a variety of tasks made the job more interesting and fun, and you learn a lot.

Cons

1. Very difficult to complete tasks in the time allotted - you work a lot of hours for free. They tell you to stop and checkout at the end of time, however the app doesn't allow you to checkout. 2. Management was extremely lacking on management, leadership, and especially people skills. We never heard from heard. If we had a question, the answer was always "do the best you can". 3. Like I said, zero communication. When I first started I was apparently working my position, and covering another without knowing. I was very stressful and chaotic, although I chalked in up to just being new. Not so, It was from working two positions. When another person was hired 3 months later I all of a sudden lost a lot of hours. That's when I realized I was being used, and yes, I say used! If she would have explained to me when I started what the situation was, I would have had no problem, but when you put a brand new person in this situation and they are struggling, it would be a nice decision on the managers part to communicate the situation and reassure me that I am not going crazy.

5.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Flexible with school, great management, listens to ideas, promotes from within, annual paid work trip

Cons

Work weekends and have to travel sonetimes

avatar
Premium Retail Services Response
1mo
Thank you for your feedback and for your many years with Premium, We’re glad to hear you had a positive experience with management, flexibility, and growth opportunities. It’s great to know the role supported your schedule and that you felt heard. We’re grateful for your contributions and wish you all the best moving forward.
2.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Make your own schedule. Work with well known companies.

Cons

No supervisor or manager support.

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Premium Retail Services Response
1mo
Thank you for sharing your feedback. We’re glad to hear you appreciate the flexibility and the opportunity to work with well-known brands. We also understand your concern regarding managerial support, and we recognize how important consistent guidance is in field roles. We appreciate you taking the time to share this, and we’re committed to continuing to improve support and communication for our teams.
3.0
10 Dec 2025

Low pay

Recommend
CEO approval
Business outlook

Pros

Flexible scheduling. You make your own since you drive.

Cons

Low pay, no drive time pay, inconsistent hours.

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Premium Retail Services Response
3mo
Thank you for taking the time to share your feedback. We’re glad you appreciated the flexibility and autonomy that come with the role. We understand that pay, drive time, and hour consistency are important factors, and we regularly review our practices to stay competitive and better support our teams. Your input helps us continue to evaluate where we can improve. We appreciate the time you spent with Premium and wish you the best moving forward.
Viewing 1 - 3 of 237 Reviews

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