Does Primary Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Primary Services employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Primary Services. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Primary Services?

65% of Primary Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Primary Services 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Primary Services?

Recruiter (14) , Customer Service Representative (6) , Executive Assistant (3) , Administrative Assistant (2) , Analyst (2) , Contractor (2) , Customer Service (2) , Customer Service Representative (CSR) (2) , Project Analyst (2) , Receptionist (2) , Senior Recruiter (2) , Teacher (2)

What are the pros of working at Primary Services according to real employee reviews?

"They are great people." ((in 9 reviews)); "Friendly staff!" ((in 5 reviews)); "Beautiful office space and non management coworkers make the job bearable." ((in 4 reviews)); "Good culture" ((in 3 reviews)); "Excellent Opportunities as a contractor." ((in 3 reviews))

What are the cons of working at Primary Services according to real employee reviews?

"Placement service, no benefits until you've worked 1200 hours" ((in 8 reviews)); "The pay is low for what your doing" ((in 7 reviews)); "Management and micromanagement were the biggest issues during my time here." ((in 4 reviews))

Primary Services Reviews

3.6

65% would recommend to a friend

(74 total reviews)

Regina Mellinger

65% approve of CEO

57% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.6

Culture and values

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Career opportunities

3.3

Senior management

Primary Services has an employee rating of 3.6 out of 5 stars, based on 74 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Primary Services employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

74 reviews

2.0

22 Aug 2017

Leadership refuses to be accountable for the chaotic and unstructured environment they have created.

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Tried to make the office more fun with bringing in lunch and holiday themed pot-lucks. This did not do much to boost spirits.

Cons

I was an internal employee for well over a year and had the same consistent experience throughout my employment with Primary. The environment makes it very hard to be successful because of the chaos and lack of structure that comes from the management and leadership teams not knowing how to run a team or company. Things change on a daily basis - job responsibilities, seating arrangements, team assignments.This uncertainty is really stressful and consistently makes you feel like you are failing. Not to mention the changes are never fully rolled out, so you aren't sure why the changed happened and you certainly cannot see any benefits from them. The management and leadership team blame the lack of success and structure on the recruiters and other worker bees. It's time they take responsibility for creating a decent work environment and culture - stop blaming it on the few people that actually get work done in your company on a daily basis.

3.0

5 Mar 2018

I hope I am being fair in this assesment.

Recruiter

Recommend

CEO approval

Business outlook

Pros

Great backend team, a lot of support from back office/payroll/HR to do your job. Commission is not great, but not the worst. Customer Service recruiting team has a lot of direction, some parts work, some parts do not work. The clients are great, there is a lot of room to grow, they are looking for people who honestly, don't need anything. You will be on your own, and if you are good with that, maybe this would work for you. Very family oriented, small. (Can be bad and good) Access to solid organizational and IT resources, very robust longstanding database, you won't get this everywhere. Clean offices, solid front desk and onboarding assistance. If they let you go, and it is generally amicable, they offer some benefits when they don't even have to, that is nice. Also, very good health benefits.

Cons

Every initiative gets dropped, be prepared to take a lot of time away from your duties to be in endless meetings that are burdensome. They went through a process improvement initiative, a referral program, a company culture shift initiative, an IT initivative, a sales and leads initiative, and every single one of them fizzled and was never completed, not because employees did not follow through, but because management did not follow through. You have to be prepared to not receive straighforward talks from your supervisors, clarity is difficult to come by. There are no real KPI's or standards measured, it's all a kind of blurry, confusing standards. The most difficult part, is staying enthusiastic each time a new initiative is brought up, which after you catch on, is very hard. They make you switch desks constantly, I'm unsure what this is for, but they consider it a part of the company "culture" people can be moved up to two times a month, which adds to the uncertainty over the teams and the initiatives. The reality is that turnover is very high, and in the time I was there over 25 people left or were let go or left, which in a company of 30 people, is a a lot. I am grateful to have been in the position to learn there, but I am also saddened by some of the missed opportunities.

Primary Services Response

8y

Thank you for taking the time to share your thoughts and write your review. I appreciate you describing both the pros and cons you encountered at Primary. I take it seriously and I am sorry you did not have an overall positive experience. During the last three years, you are correct, we have embarked on a number of initiatives, some more successful than others. I am sorry you felt it took away from your position. That is a valid concern. Over this same time period, we faced market and industry conditions that were unlike most of our 30 year history. As we sought to solve, we were called to change, retool and innovate. Looking back, could we have handled it more effectively…yes. More close communication and clarity for all sides would have helped. The silver lining to difficulties is we are committed to learning and are taking steps to solve. We are “leaning in” to provide value to our day to day recruiting operation and our long-term plans. I am sorry for your experience and hope you have found a new role which is fulfilling. If you would like to provide me with more details, please reach out to me at reginamellinger@primaryservices.com. Regina Mellinger, CEO

1.0

5 Jan 2018

Most unprofesional place I've worked

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Lots of high profile clients

Cons

Terrible management People get moved to different teams and desks all the time Management very unproffesional - even the CEO gossips about employees to everyone Expect you to work long hours every week but you get no recognition for it

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