Big disconnects between the higher ups and front line employees. CEO is a former Coke executive and is desperately trying to model this company into Coke. Everytime you turn around, some ex-Coke buddy is brought on board to a newly created and un-needed C level position while the front line suffers for the necessities. Consistently being forced to make due with less. No one is equipped with the tools required to be successful in their roles. The majority of locations are always out of something. Coolers and bottles are unavailable or sparse in summer time. Coffee equipment and items are challenging to get your hands on the majority of the time. Serious supply chain issues exist and have existed for years. How can you expect sales on things you wont spend the money to buy? RSRs drive old and unreliable trucks that GMC doesn't even make parts for anymore. Even the recent trucks purchased were the cheapest available and are already falling apart. Spare trucks were sold off or transfered away. RSR training is a joke. There is no support or relief staff. Route Managers and Operation Managers have to cover routes 80% of the time, but are expected to still take care of their responsibilities too. Branch management typically works 14 plus hours per day. RSRs typically work at least 12 hours a day too. Quality of life is terrible. RSRs typically violate DOT regulations by working too many hours in a week. Routes are so stacked with customers that there is barely enough time to serve them all, but the expectation is always more, more, more. Company recently announced that they are closing both call centers and will open a consolidated one in Florida. Customer service levels will certainly decrease as CSRs flee for new employment. I am certain this is the intention of the company to reduce its exposure to paying unemployment. The company just underwent massive layoffs eliminating upwards of 3 million dollars in annual salaries only to pile those responsibilities on the poor souls that remain. Only yes men remain now. Very sad state of what used to be a great company.
