Restrata Reviews

So many many cons, they’re short sighted terrible employers who do not look out for their employees

1. No accountability for managerial failings 2. Blame culture is rampant 3. No support or training: it's sink or swim. 4. Priorities are wrong and effort is put into non-productive "improvements" 5. You are literally not given the right tools to do your job effectively then blamed when it goes wrong 6. Managers are often never in the office and lean on Teams meetings far too much 7. They will missell the job to you (on a contractual level) and then be shocked when you're not happy about the discrepency in your written contractual duties. 8. Feedback is ignored and never listened to 9. Some people don't have the right qualifications or kowledge to be making some of the decisions that impact everyone else 10. Favouritism is also rampant 11. Missing nearly all of the foundational structure for an efficient and empowered helpdesk. If you like having ITIL guidelines implemented you won't see them here. 12. The software that they sell has problems. These problems range from missing simple functions (which pulls people into repetive and very manual tasks to cover it up) to bugs and server side issues that frequently require intervention to fix. 13. Siloed working breaks communication and support down. 14. Staffing and resource issues often lead to stressful situations 15. Shady business practices lead to break downs in company trust. I wish I could be more specific but do your due diligence and read your contract. 16. There are other stakeholders in certain contracts that cause challenging situations 17. Being on-call can lead to you being called into office just to reboot a computer, at any time. 18. There are snakes in the grass, so to speak 19. God help you if you need any IT equipment or somewhere to test the hardware you are expected to help support 20. The office is far too small and has the feeling of a school classroom 21. Staff turnover is extremely high, leading to skill drain. 22. You will not be invested in. Even when there are clear skill building opportunities for you. I could go on.