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      Rightangled

      Engaged employer

      Rightangled Reviews

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      3.6

      66% would recommend to a friend

      (34 total reviews)

      Abdullah Sabyah

      67% approve of CEO

      61% positive business outlook

      Ratings by category

      3.8

      Diversity and inclusion

      3.7

      Career opportunities

      3.6

      Work/Life balance

      3.6

      Senior management

      3.5

      Culture and values

      3.4

      Compensation and benefits

      Rightangled has an employee rating of 3.6 out of 5 stars, based on 34 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rightangled employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical and biotechnology industry (3.5 stars).

      Reviews by job title

      34 reviews
      1.0
      29 Mar 2021

      AVOID AT ALL COSTS

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      - great customer service team to work with, everyone geled really well together and we supported each other

      Cons

      - CEO likes to micromanage (which is perfectly fine, however there needs to be trust in place as well) - CEO monitors personal work emails as well as Slack/Hubspot messages - Did not have proper tools to be onboarded correctly - CEO spoke to his staff in a degrading manner - Didn't feel safe to contribute ideas or ask for time off for personal reasons as afraid of what the CEO would think - Shames you on an open network (if you are on a Google Meeting with everyone at work, it takes place there or via a Slack Channel - then he tries to delete the evidence of it taking place) - CEO has been known not to pay staff; witheld payments for staff who have resigned - CEO takes no responsiblity if things go wrong and likes to blame others - CEO will ask you to do things that are not part of the job description

      avatar
      Rightangled Response
      4y
      Hello, Many thanks for your valuable feedback and review. It is quite unfortunate to see that your experience at Rightangled wasn't as expected. At the time of your onboarding the company was going through unprecedented times of growth and scale, we were growing at a rate of 900% YoY, and being a small startup back then we needed to onboard much needed support from qualified agents as soon as possible, so that the company could cope with the demand it was having. It is unfortunate that you didn't feel there was enough training or support to help you flourish in your position, but I am more than happy to let you know that all new joiners in Rightangled now receive a full 2 weeks training program to help them navigate all of the company's policies and exact procedures. Please don't hesitate to email us at hr@rightangled.co should you wish to discuss your feedback further. Again, thank you very much for your feedback and we wish you all the best in your future endeavors. Kind regards, Abbe
      1.0
      24 Mar 2021

      Intense

      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      -Casual dress -The fulfilment team is nice

      Cons

      -The CEO is a micro-manager, will not provide you training and still expect the most from you, e.g. training manuals, to train newcomers, to take on tasks outside of your job description/contract, etc. etc.... -He once rang me to tell me I was doing a terrible job in the middle of the working day - no constructive feedback, just to let me know I was doing terrible. He then set me a large assignment (on Wednesday) due for the following Friday as what felt like a punishment. -I was too nervous to ask for time off to attend a funeral, in case I upset him and he would expect more work from me because of it. -The CEO will also specifically mention your name if you make an error in the company slack chat, with screenshots to humiliate you and describe it as a 'learning point'. Highly embarrassing and upsetting. -The longest any customer service team member will stay at the company is 6 months. This rapid turnaround makes it difficult to not be stressed/under pressure to perform and learn everything that needs to be done. -The website provides some very optimistic timeframes so customers will always complain about the same things (delivery & results turnaround time). When you advise to make changes, the CEO will not listen. -People are constantly in a highly anxious state, a colleague has suffered an anxiety attack at the though of attending work.

      avatar
      Rightangled Response
      4y
      Hello, Many thanks for your valuable feedback and review. It is quite unfortunate to see that your experience at Rightangled wasn't as expected. At the time of your onboarding the company was going through unprecedented times of growth and scale, we were growing at a rate of 900% YoY, and being a small startup back then we needed to onboard much needed support from qualified agents as soon as possible, so that the company could cope with the demand it was having. It is unfortunate that you didn't feel there was enough training or support to help you flourish in your position, but I am more than happy to let you know that all new joiners in Rightangled now receive a full 2 weeks training program to help them navigate all of the company's policies and exact procedures. Please don't hesitate to email us at hr@rightangled.co should you wish to discuss your feedback further. Again, thank you very much for your feedback and we wish you all the best in your future endeavors. Kind regards, Abbe
      1.0
      19 Aug 2021

      Rightangled would immediately fail a CQC audit...

      Customer service manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      The staff are resilient in the face of a CEO who has a visible dislike and distrust of women (culturally inept).

      Cons

      Should any member of staff speak up openly about internal illegal activities or cannibalisation of business, they are generally never seen again in the office. During my ~6 months I saw this four times (all women)

      avatar
      Rightangled Response
      4y
      Hello, Thank you for your feedback. Although we disagree with your review in its entirety as false and non-factual, yet we thank you for your time at Rightangled working as a service manager. With regards to your points: - CEO dislike of women is quiet astonishing as its within the company’s policies that the business operates in a meritocracy that also supports the promotion of female employees into leadership roles and as evidenced in its equal pay. - Staff are always encouraged to share their feedback and ideas and as a matter of fact there has been a designated “ideas” Trello board created specifically for staff to share their thoughts and constructive ideas that will be actioned based on a scoring system. - With regards to Rightangled being CQC registered, it is on the public domain and can be checked on the following link: https://www.cqc.org.uk/location/1-10800409485 - Lastly, I am glad to inform you that all our investors are up to date with all of the business’ operations including its revenues and profits through regular newsletters and annual reports. Thank you, Abbe
      Viewing 1 - 3 of 34 Reviews
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      ReviewsRightangled reviews

      Glassdoor has 38 Rightangled reviews submitted anonymously by Rightangled employees. Read employee reviews and ratings on Glassdoor to decide if Rightangled is right for you.