Roscom Reviews

Unfortunately this company is stunted by management, a senior manager in particular who clearly is out of their depth and slowly sinking the company. There is very little employee recognition or support and the attitude from management is that all employees should just be grateful to work there and must prove themselves. It's very one sided! If it's decided your face no longer fits then you won't be there much longer, which seems to be quite a common occurrence. Huge staff turnover that doesn't appear to be a concern. There is no real organisation and during my time there went through several and restructures and redundancies which they try to promote as a good thing however it very rarely was and obviously had a very negative impact of the staff. Sadly the negatives greatly outweigh the positives here.

Since the current CEO took over this business, it appears to have gone down hill rapidly. You just have to look at the declining staff and customer numbers. Companies House is also an interesting read. Some words I've heard being used to describe the top level managers are: arrogant, delusional, self absorbed, ignorant, unprofessional, toxic, clueless, waste of space, two faced, egotistical, severe lack of people skills..... The list goes on. They are nice to your face (sometimes) but then bad mouth you behind your back. Or if you're really not in flavour that day, they'll say it to your face in the open plan office. It's no wonder in the region of 20 people got out whilst they could and found better jobs in the last 12 months or so - where are their wages going? It certainly doesn't appear to be going back into the products, business or replacing the staff who have left. About 2-3 years ago there were about 80 members of staff. Now? Well there can't be many more than about 40 left. Well, not for much longer as it seems a number of the people left are actively seeking other employment. The services provided aren't as good as they could or should be with analysts creating reports they don't understand or that are wrong (not their fault, the training is virtually nonexistent in Roscom). The products, services and reports could be really good, it's a shame there appears to be little investment in the enhancement of them and the remaining staff. Perhaps you actually need to make Roscom the 'number one' provider rather than just talk about it, I'm sure it could happen with some management changes, proper staff training and investment. Previous employees are bad mouthed and blamed for 'rubbish contracts' or 'poor set up of projects'. There is simply no accountability or direction from the top level managers for this business and the people in it. It always seems to be someone else's fault, which generally seems to be people that have left the business who incidentally are unable to stick up for themselves. There must have been at least 4 restructures in the last 12 months or so and that's just in the 'professional' services department, always causing upheaval and unsettled feelings amongst the staff. No one knows their roles or responsibilities, new titles are dreamt up to fit in with that particular restructure which often make no sense whatsoever. Staff have no idea about their targets meaning that come annual review time, it's difficult to prove you've hit your targets. Large amounts of people have been made redundant for no apparent reason at all. Staff have had their hours reduced even though previous (lucky) employees have left and never been replaced. Here are some other issues with this business: - Cringeworthy and unprofessional communications by one of the top level managers in particular. - No qualified HR staff. - Shockingly bad staff contracts. - Poor, below industry standard wages. - Impossible 'achieve 100% in xxx' targets. - Lack of coordination and communication. - Lack of a proper business strategy. - Some lack of morals and doing what's right. - Varying degrees of bullying. - Inappropriate comments on a regular basis. - Very low staff morale. - Zero career development. - No employee recognition. - Too many promises that never come to fruition. - Protection of difficult and rude 'long serving' employees rather than proper people management. - Complete disregard for formal matters/HR practices. - High attrition rates. - Zero respect for employees and their welfare. - No one-2-one meetings/development plans. - Top level managers seem to take way too many holidays rather than focusing on trying to salvage the business.