Rush Tech Support Reviews

-No raises - ever. (You want more money? Sell something to the ignorant granny on the line, who's on a shoestring budget so she can afford her meds.) Many are promised but it's never "the right time" for the company. -No promotions - whatever skills you bring to the table will be taken advantage of. Maybe they'll put you on a new project... Then fire you once it's set up so they don't have to pay you more. -Toxic environment - many employees constantly say terrible things about customers and each other, and sometimes management will start screaming at an employee publicly, on the floor. As long as the microphone is muted, it's ok. -If you are AA style sober - They are "recovery friendly" but you WILL be required to lie to customers, and the company keeps high performance sales people on the floor when they relapse rather than giving them time off to detox and come back like they used to. This hurts them and the customers they sell to. -VERY few female/minority employees, none in management - it's definitely a White Boys club.

- Continuation of employment is determined strictly by your profitability to the company. You need to keep close track of your own metrics (one manager developed a great visual system for that when I was there) and address any drop proactively. They will warn you before they fire you, but if that's not your ONLY issue they will move quickly through that process. - Almost no advancement opportunities, and management is usually imported from other companies/friends of owners and management - Very few to no female employees on tech side and the department in general was distracted by them (some office politics, some gender discrimination). Witnessed management miscommunicate with and mishandle two of the four female employees on the tech side when I was there. Typically the techs are somewhat awkward guys (aren't we all) who are mostly quiet on the surface but can get very oppositional, and maybe have some deep seated resentment against women (for stereotypical nerd/beta reasons) - never saw employees speak badly of each other to management except when females were involved. Consider yourself warned. - On the tech side: you work with hackers, trolls, and other social subversives. Walk lightly and don't make yourself a target if you can help it. (This is standard for any direct sales tech support company. That being said, I never heard of anyone acting against a customer they couldn't stand - only other employees.) - On the sales side: you work with a lot of barely recovered addicts/alcoholics (typical for Palm Beach County call centers) who are simultaneously encouraged to develop their selflessness and spiritual purpose (in recovery) while also honing their profit > humanity sales instincts. Really a toxic environment unless you're a born salesman who feels no guilt charging old ladies on Social Security an arbitrary extra $200 they can't afford while pretending it's a great deal. This also applies to a lesser degree on the tech side. - The company loves to take your ideas and implement them if it will make them more money, but don't expect any benefit for yourself.