Is SOTI a good company to work for as a Technical Support Specialist?

Technical Support Specialist professionals working at SOTI have rated their employer with 3.3 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of SOTI employees being 3.0 out of 5 stars. Search open Technical Support Specialist jobs at SOTI now and start preparing for your job interview by browsing frequently asked Technical Support Specialist interview questions at SOTI .

Does SOTI pay Technical Support Specialist employees well?

Technical Support Specialist professionals rate their compensation and benefits at SOTI with 3.2 out of 5 stars based on 21 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Technical Support Specialist salaries and benefits at SOTI .

How happy are Technical Support Specialist professionals working at SOTI?

84% of Technical Support Specialist employees at SOTI would recommend their employer to a friend. This rating has increased by 73% in the past 12 months. Technical Support Specialist professionals have also rated SOTI with a 2.9 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.7 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at SOTI?

Software Developer (89) , Software Engineer (44) , Senior Software Engineer (29) , Software Developer Intern (24) , Account Manager (22) , Senior Software Developer (21) , Technical Support Specialist (21) , Software Development Engineer In Test (SDET) (19) , Technical Support Engineer (19) , Associate Software Developer (13) , Quality Assurance Specialist (11) , Sales (11) , Associate Software Engineer (10) , Sales Engineer (9) , Technical Support (9)

What are the pros of working at SOTI according to real employee reviews?

"Work life balance is good (you don't actually have to work extra hours)." ((in 67 reviews)); "Great people Good up skilling opportunities" ((in 64 reviews)); "the team is great and helpful" ((in 32 reviews)); "Great work culture!" ((in 18 reviews)); "Helpful and cheerful teammates and colleagues" ((in 17 reviews))

What are the cons of working at SOTI according to real employee reviews?

"Management is bad and doesn't care about growth." ((in 50 reviews)); "Low salaries compared to averages" ((in 40 reviews)); "If you get a good manager, the few that there are, you're lucky." ((in 30 reviews)); "Pay is low relative to what the market offers." ((in 30 reviews)); "No benefits as such." ((in 25 reviews))

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SOTI Technical Support Specialist reviews

Compare reviews

3.3

84% would recommend to a friend

(21 total reviews)

Carl Rodrigues

99% approve of CEO

16% positive business outlook

Ratings by category

3.7

Culture and values

3.6

Career opportunities

3.2

Diversity and inclusion

3.2

Compensation and benefits

3.1

Senior management

2.9

Work/Life balance

Technical Support Specialist employees have rated SOTI with 3.3 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Technical Support Specialist professionals have a good working experience there. SOTI is rated in line with the average (within 1 standard deviation) by Technical Support Specialist professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

21 reviews

2.0

15 Apr 2026

Moderately recommended

Technical support specialist

Recommend

CEO approval

Business outlook

Pros

Moderately recommended for job seekers

Cons

Pay is less for job seekers

4.0

25 Jan 2026

Good company to work with overall

Technical support specialist

Recommend

CEO approval

Business outlook

Pros

Great work culture Supportive management Growth opportunities are also good

Cons

Pays less than the market Follows public sectors in terms of work arrangement

SOTI Response

3mo

Hello, thanks for your feedback. The culture we have built is a reflection of the incredible people who are part of the SOTI team! We aim to offer employees continuous learning and professional development opportunities so that they can grow within SOTI. We continue to look at market pay benchmarking across the industry, and we value your perspective. - SOTI People & Culture

5.0

26 Sept 2025

Good place to start you career

Technical support specialist

Recommend

CEO approval

Business outlook

Pros

-Good working environment -Good management

Cons

Nothing as such, it's a good place to work

SOTI Response

6mo

Hello, thanks for sharing your feedback. The culture we’re proud of is built on the contributions of every employee who’s part of the SOTI journey. - SOTI People & Culture

Viewing 1 - 3 of 21 Reviews

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SOTI Technical Support Specialist reviews

Ratings by category

Reviews by job title

Moderately recommended

Good company to work with overall

Good place to start you career

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