Second Cup Reviews

3.3

48% would recommend to a friend

(577 total reviews)

Stacey Mowbray

72% approve of CEO

32% positive business outlook

Second Cup has an employee rating of 3.3 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Second Cup employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

577 reviews
5.0
28 Jan 2020

Secon cup part time

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good pay and friendly co workers

Cons

management could use improvement and aid from HQ

2.0
20 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Most of the people working at head office are very friendly and enjoyable to work with. They try to create a sense of community with a Monday morning meeting to discuss changes happening within the company.

Cons

The VP's are non-approachable and behave in a manner that suggests they feel like they are superior. Most plans of execution are unorganized; you receive very little direction. Communication is poor and there is little follow up. Your voice and concerns seemingly do not matter; if you voice concerns, you are conveniently laid off.

1.0
20 Oct 2017
Recommend
CEO approval
Business outlook

Pros

Free coffee and baked goods

Cons

A literal cockroach infestation lack of transparency and accountability among managment staff in stores and especially in head office High expectations (i.e., closing down/opeing up store with minmal experience, zero support and no key holder wage) Store Managers take a portion of your tips even when they aren't working with you (it's not even about the money, but the principle of it.) Pressue to take on additional shifts/last minute shifts outside of your availability Huge misscomunication between store manegerial staff and head office

Viewing 1 - 3 of 577 Reviews

Glassdoor has 603 Second Cup reviews submitted anonymously by Second Cup employees. Read employee reviews and ratings on Glassdoor to decide if Second Cup is right for you.