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Management structure changed recently and company is now a bureaucratic nightmare. I was fired for going to the staff room to answer a call to my elderly father, because this contradicted company policy. Company unwilling to consider the context of the call because it breached policy Management played games with the team one day, then fired a team member a week later for playing games. Job security is completely random and despite a bespoke product, experience isn't valued. As a result the work is getting harder as many experienced trainers, project managers and support staff have been fired or have left in the last year. Company directors will agree to anything a client asks for meaning clients who shouted the loudest were heard If you do a good job of keeping your call list clear, you'll receive more work. No motivation to finish calls quickly All pastimes are prohibited. No music, no personal internet usage. Phones must be turned off. Need to unwind? Tough luck! You work or you're fired. No real advancement opportunities. Pay is reviewed annually but the company is unwilling to train employees in any skills (I was asking for SQL training for 3 years as we use it daily) Pay reviews are measley, I went up 1.5k in 3 years, despite starting below the advertised salary

Everything was so tightly controlled that you had no creative freedom. Being an experienced developer, I had no room to use my experience and knowledge to spearhead new methods and processes - some of which would yield an increase in performance. Code reviews were very pedantic and you would be reviewed negatively if the reviewer didn't know or understand the system you were working on, or some of the advanced methods that you would use. The whole building reminded me of my grandmother's house - so quiet that the ticking of the clock is almost deafening. No-one spoke, no radio was allowed, no headphones with music, nothing. You could tell when someone was reading code (scroll-wheel on mouse) or was writing code (the soft clicks of the keyboard). The location of the office meant that if you owned a car, it was quicker to walk to the main road (1.1 miles) than to drive the same distance, because everyone left work at the same time and there was only 1 road on and off the business park.