SendBird Reviews

3.7

66% would recommend to a friend

(89 total reviews)
avatar

John Kim

63% approve of CEO

51% positive business outlook

SendBird has an employee rating of 3.7 out of 5 stars, based on 89 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SendBird employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

89 reviews
1.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Most of the people who remain are genuinely smart, capable, and great to work with

Cons

Depleted product team - a high majority of the team left over a 4 month span No sales pipeline and empty marketing funnel Upper management will seek help with projects only to put the blame on you so they can terminate you Broken processes everywhere - no type of transition to cover those who have departed over the years Inner circle - most people are not part of the club. You’ll get blamed for their mistakes. AI productivity measurement - we are asked to use AI tools and are measured based on our token usage. Nothing else matters except how much we use AI. Not sales, not pipeline, only how much can we seek to replace our own jobs Lack of job security - veterans of many years were terminated with no transition. Promises of them being replaced with more capable and skilled leaders were all lies.

5.0
9 Mar 2026

Going places!

Recommend
CEO approval
Business outlook

Pros

We are super supported to upskill with AI. There is a ton of buzz and everyone moves fast and helps each other out. Great benefits, smart and engaged teammates, and lots of fun engagement each week.

Cons

We are in a super fast paced mode right now. That's not for everyone but if you know how to keep pace in a start up while and are good at making the right kind of waves, you will love it here!

4.0
25 Nov 2025

Good people, bad decisions

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly, supportive coworkers. Strong core chat API product, and the AI agent product is gaining real momentum. Excited to see what's ahead.

Cons

Direction changes constantly, hard to see anything through. The expectation is to always be available and running at full speed, which leads to burnout. Many decisions are made quickly in group settings without careful consideration of their impact. The 24/7 'always on' culture feels like a competition over who can grind the hardest. The hustle culture is worn like a badge of honor, even when it creates more problems than it solves. Chaos is normalized and even celebrated.

Viewing 1 - 3 of 89 Reviews

Glassdoor has 94 SendBird reviews submitted anonymously by SendBird employees. Read employee reviews and ratings on Glassdoor to decide if SendBird is right for you.