Company Wide:
- Employees constantly criticize the company and management in front of customers due to lacking resources, apathetic management, and empty promises of advancement (not great when all your coworkers hates the company and are constantly negative...)
- Sexual harassment and HR claims have occurred in the past with insufficient (bare minimum) action
- Consistently short staffed due to call outs and lack of sufficient scheduled staff
- Many staff are hired with no climbing experience but large egos (many former entertainment industry employees), leading to conflict between staff and experienced climbers over proper safety and etiquette...
- Apathetic managers/leads with no actual climbing experience (many management decisions feel appropriate for a retail store, not a climbing gym)
- Marketing language (connecting over climbing) and company values rarely align with management decisions
Job specific:
- Sender city (hour long kids climbing sessions) are often short staffed and you will at some point be running them alone. Expect to be yelled at by kids, have to deal with parents who couldn't care less about their kids safety even though it is their responsibility to be supervising, and countless helmets/harnesses soaked in sweat/urine.
- Sender City party lead shifts. You will be required to work these shifts. For the entire shift, you are on your own and supervising multiple overlapping kids birthday parties and sender city sessions. No you do not get payed more for this, yes you will be stressed and wonder why no one was scheduled to help you. And it will feel like working at a kids play place
* I decided to write this post after spending time working at Movement. It could not be more different and after realizing that many of the things staff struggled with at Sender One are not normal for the industry, I decided to write this.
