Question 1

Does Serco Group pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Serco Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Serco Group. This rating has decreased by 3% over the last 12 months.

Question 2

How satisfied are employees working at Serco Group?

Accepted Answer

51% of Serco Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Serco Group 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

Question 3

What are the top reviewed jobs at Serco Group?

Accepted Answer

Customer Service Representative (200), Customer Service Advisor (76), Analyst (57), Customer Service (54), General Clerk II (50), Customer Service Agent (46), Manager (45), Project Manager (45), Team Leader (41), Housing Officer (32), Administrative Assistant (31), Customer Contact Officer (31), Prison Custody Officer (30), Lifeguard (28), Customer Service Officer (24)

Question 4

What are the pros of working at Serco Group according to real employee reviews?

Accepted Answer

"You can work with some really great people and you are helping clinical staff do theirs jobs more easily for ADF members" ((in 232 reviews)); "Benefits are good." ((in 164 reviews)); "Work from home was good" ((in 86 reviews)); "Good work life balance and there is flexibility." ((in 85 reviews)); "I had a great team and helped many service members and their families discover their next steps after the military." ((in 85 reviews))

Question 5

What are the cons of working at Serco Group according to real employee reviews?

Accepted Answer

"I had tons to say: " poor management " " Management are all Liar "" ((in 273 reviews)); "Low pay but reasonable because of the responisibilities" ((in 248 reviews)); "salary is low but it is good for start" ((in 142 reviews)); "There was no training plan and I was expected to run with a bespoke IT system with no user guide." ((in 83 reviews)); "Managers bad attitudes makes you deflated" ((in 79 reviews))

Question 6

What are employees saying about Serco Group redundancies in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Serco Group redundancy and their outlook for job security at Serco Group in 2026.

Question 7

What are the top reviewed Serco Group locations?

Accepted Answer

Bukit Batok New Town

Serco Group

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Enjoyable 12-hour shifts with plenty of overtime

Great team but limited internal progression

Fair pay, but lacks investment in progress

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