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Service, Access & Management

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Service, Access & Management Reviews

3.4

62% would recommend to a friend

(83 total reviews)

Mary Ann Kowalonek

Not enough data to show CEO approval

58% positive business outlook

Service, Access & Management has an employee rating of 3.4 out of 5 stars, based on 83 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service, Access & Management employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

83 reviews
1.0
21 May 2025
Recommend
CEO approval
Business outlook

Pros

The families. The frontline staff. The opportunity to make a difference—if you’re willing to bleed for it. Many people stay because of their teams, not their leaders.

Cons

Executives preach servant leadership but never embody it. You’re expected to sacrifice, absorb more responsibility without training, and stay silent while carrying the emotional weight of an entire system. Advocacy is treated as insubordination. Transparency is met with retaliation. You’ll be applauded for surviving the chaos—until you ask for support. Then you’ll be discarded. Incentives were created to boost morale and performance, and staff met the goals. Executives responded by not paying them, blaming the calendar, and rewriting expectations without notice. Policies changed mid-sentence. Roles expanded without resources. When mental health declined, it wasn’t met with care—it was quietly added to your file. If you speak up, you become the target. Unimaginable workload pressure, manipulation, gaslighting, and no concern for anyone but themselves. Executives receive bonuses of $50,000-$200,000, yet refuse to pay out incentives that staff rightfully earn. Patterns don’t lie, READ THE REVIEWS.

3.0
21 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Lots of time off available (floating holidays, bereavement, personal days), flexibility, carry over of sick days (adds up quickly!), vacation days (carry them over too!), 401K match. Some of the people there are absolutely great.

Cons

Too much to mention here. But with trying to be truthful, informative and blunt... - toxicity in the work place due to cliques of toxic people - These cliques can only exist because of the top tier people CEO, VP, CFO, etc etc are they themselves are in one. - No room for advancement (Unless you're in a clique) - You doing extra work to prove yourself only gets you more work while others do less. And no, you don't get compensated for it. I've seen this, experienced this and heard about it in all departments. - The lack of communication. Which is odd considering how many forms of it exist there (email, MS Teams, phones, text messaging, talking) - The fear of disciplining the proper people who need it (or just not wanting to because they're your friend) - Spitefulness. They simply love to not improve on something or implement a new system because the idea came from someone they simply do not like. - The ironic ability to not care about their staff's mental health. Ironic because they are indeed a mental health agency. - The fact they don't know that people are scared to talk up and mention the things that need fixing in fear that they'll either lose their job or be made so miserable there that they'll feel the need to quit. (and if they do know it's horrible that they don't fix it) - The problems that exist there all start from the top. Yep the very top. - It's so clear how to fix the issues, yet they simply won't do it. And if they don't know how to do it, then they shouldn't be in charge. - To fix SAM, someone needs to buy them out. And remove all of the upper tier staff. They'll be fine, they make 6 figures a year. Then if the toxic staff beneath them that don't make that much can't don't find their common sense, they can be demoted. If they're still a problem, then they have to be removed as well.

1.0
5 Nov 2024

Would not recommend

Recommend
CEO approval
Business outlook

Pros

Remote work, autonomy, good for entry level college aged persons

Cons

Micromanagement, terrible health insurance, low pay

Viewing 1 - 3 of 83 Reviews

Glassdoor has 89 Service, Access & Management reviews submitted anonymously by Service, Access & Management employees. Read employee reviews and ratings on Glassdoor to decide if Service, Access & Management is right for you.