ServiceNow Reviews

4.1

81% would recommend to a friend

(5,666 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
8 Apr 2019

Incredibly toxic culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Stock price appreciation Still a popular product, but getting behind with limited innovation

Cons

Toxic culture Workplace bullying Ego driven leadership Incredibly political

3.0
1 Jun 2021

Toxic work environment

Recommend
CEO approval
Business outlook

Pros

Great customer advocacy, good benefits,

Cons

Long working hours, high risk of burnout, difficult to sell the platform, lack of collaboration and team spirit, mid-managers are micro managers, aren't empathetic to a pandemic situation, low scores on EVS and yet they still don't act upon the feedback given. Breeding a toxic culture in Asia.

3.0
1 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Great product that is well received by market

Cons

Management does not listen to what's happening in the field and day to day operations, and very unstainable support (presales)

Viewing 1 - 3 of 5,666 Reviews

Glassdoor has 6,598 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.