Is Shake Shack a good company to work for?

Shake Shack has an overall rating of 3.4 out of 5, based on over 2,200 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 57% of employees would recommend working at Shake Shack to a friend and 46% have a positive outlook for the business. The best reviews about Shake Shack have been left by employees working as Service Crew , Part Time Service Crew and Team Member .

Does Shake Shack pay their employees well?

According to anonymously submitted Glassdoor reviews, Shake Shack employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Shake Shack. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Shake Shack?

57% of Shake Shack employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shake Shack 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Shake Shack?

Team Member (170) , Crew Member (96) , Manager (76) , Trainer (75) , Cross Trainer (58) , Cashier (54) , Line Cook (46) , General Manager (42) , Part Time Service Crew (41) , Shift Manager (37) , Kitchen Staff (22) , Shack Trainer (22) , Cook (20) , Restaurant Manager (20) , Crew Member/Grill Cook (19)

What are the pros of working at Shake Shack according to real employee reviews?

"Good pay and are flexible" ((in 247 reviews)); "Great people work there and make it worth the struggle" ((in 90 reviews)); "The company also has great benefit programs available to all types of workers." ((in 62 reviews)); "I love my coworkers they’re a great team." ((in 59 reviews)); "good because free food very nice" ((in 41 reviews))

What are the cons of working at Shake Shack according to real employee reviews?

"Poor management as there were always MIT’s that we needed to train and therefore didn’t know how to organize the work flow or people successfully." ((in 154 reviews)); "Rude managers who are disrespectful and talk down to employees" ((in 140 reviews)); "Long hours and gets bored especially when theres no order" ((in 82 reviews)); "Favoritism is a big thing at shake shack" ((in 45 reviews)); "Break was short and unpaid even after being on your feet for 8+ hours they can easily afford paid breaks." ((in 33 reviews))

Shake Shack Reviews

Compare reviews

3.4

57% would recommend to a friend

(2,115 total reviews)

Rob Lynch

60% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.4

Culture and values

3.4

Career opportunities

3.3

Compensation and benefits

3.2

Work/Life balance

3.0

Senior management

Shake Shack has an employee rating of 3.4 out of 5 stars, based on 2,115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shake Shack employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

2K reviews

3.0

5 Aug 2023

rude managers

Part-time staff

Recommend

CEO approval

Business outlook

Pros

- good pay when compared to other similar companies - discounted meal if you work minimum hours, free meal if you work long shifts - they’ll pay for your food certificate

Cons

- managers who seem to not work well under time pressure, constantly angry during peak hours to the point where some older staffs warn the newer staff about said rude managers and tell newer staff not to worry when the managers yell at you. i don’t think that should be normalised. - shift allocation prioritises the more experienced as they mass hire, so may start off with only weekend shifts available/allocated to new staff - personal opinion: quite boring as you’re most likely stuck with the same particular job for your entire shift (i.e. if you’re allocated buns, you’ll do buns for the entire day). can be a pro for those who prefer focusing on 1 job per day

1.0

28 Apr 2022

unpleasant experience working at orchard outlet

Part time service crew

Recommend

CEO approval

Business outlook

Pros

discounted staff meal, nothing much else

Cons

branch managers are extremely biased, often sarcastic and negligent towards quieter/less popular staff. they also do not care much for the welfare of their employees. very unapproachable, sometimes not even bothering to offer the staff meal to less popular staff. toxic environment with unpleasant colleagues to work with. colleagues are clique-ish and go out of the way to gossip about and ostracise newer team members. they are also largely unkind towards newer staff, and do not bother to offer constructive feedback when one messes up, taking to badmouthing about these staff instead.

2.0

9 Dec 2021

Great SOP but no followup on training schedules

Management trainee

Recommend

CEO approval

Business outlook

Pros

Friendly staff Work life balance schedule. 44 hours work week, even though ot are expected

Cons

Trainers gets transfered when new outlets opened. Lack of trainers means that staff have little rotation, staffs gets same role daily. Gender bias- Guys gets choosen for most labor intensive roles. Some managers hide necessary information such as medical claim procedure from the staff. Staff meal not provided. Could be purchased at a discount but limted to 1 set. Detailed training SOP but weak training schedules that are not followed closely.

Viewing 1 - 3 of 2,115 Reviews

Jobs at Shake Shack

Operations Training Partner (Remote)

Restaurant Team Member

Restaurant Team Member

Restaurant Team Member

Restaurant Team Member

Shake Shack

Shake Shack Reviews

Ratings by category

Reviews by job title

rude managers

unpleasant experience working at orchard outlet

Great SOP but no followup on training schedules

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