Does SmartHop pay their employees well?

According to anonymously submitted Glassdoor reviews, SmartHop employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at SmartHop. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at SmartHop?

36% of SmartHop employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SmartHop 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at SmartHop?

Booking Agent (4) , Carrier Account Manager (2) , Sales Executive (2)

What are the pros of working at SmartHop according to real employee reviews?

"The culture was amazing when the company was doing better, and working from home was also an added +" ((in 5 reviews)); "Good benefits" ((in 5 reviews)); "Unlimited PTO and a lot of challenges" ((in 4 reviews)); "Good work environment" ((in 3 reviews))

What are the cons of working at SmartHop according to real employee reviews?

"two massive layoffs in 4 months (75% of employees has been laid off) Sudden and often changes to job descriptions Offices outside of Miami HQ had little to no benefits" ((in 3 reviews))

What are employees saying about SmartHop redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SmartHop redundancy and their outlook for job security at SmartHop in 2026.

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SmartHop

SmartHop Reviews

3.5

36% would recommend to a friend

(27 total reviews)

36% positive business outlook

Ratings by category

4.3

Compensation and benefits

4.2

Diversity and inclusion

4.0

Work/Life balance

3.8

Culture and values

3.0

Career opportunities

2.9

Senior management

SmartHop has an employee rating of 3.5 out of 5 stars, based on 27 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SmartHop employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

27 reviews

3.0

22 Sept 2025

Great company

Carrier management

Recommend

CEO approval

Business outlook

Pros

Great benefits and PTO's and good equipment to work with

Cons

No secure future, Management could fire you for no reason

1.0

23 Aug 2025

Senior leadership is a disaster

Operations

Recommend

CEO approval

Business outlook

Pros

Unlimited PTO and the people that used to work here.

Cons

Poor senior leadership, does not know how to lead a company. Expect this company to fail with the current leaders as they are very two-faced and struggle to focus on a vision. This is not a place to have a career, look elsewhere.

3.0

27 Jun 2025

Great Potential Undone by Poor Communication and Lack of Transparency

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

- Good payment ranges for markets outside of the US territory - Unlimited PTO - Energetic work environment: In the beginning, the culture felt dynamic and exciting. - Opportunity for growth: There was potential to grow with the company during its early phase.

Cons

- Poor communication during difficult times: As challenges arose, transparency and clarity dropped significantly. - Abrupt terminations: Employees were let go without notice or transition support, creating instability. - Lack of benefits or severance: Those affected by layoffs received no assistance, which felt unfair. - Mismanaged crisis response: The leadership didn’t handle the downturn in a way that supported the team.

Viewing 1 - 3 of 27 Reviews

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