Does Smile Direct Club pay their employees well?

According to anonymously submitted Glassdoor reviews, Smile Direct Club employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smile Direct Club. This rating has been stable over the past 12 months.

How satisfied are employees working at Smile Direct Club?

25% of Smile Direct Club employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smile Direct Club 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Smile Direct Club?

Smile Guide (140) , Shop Manager (67) , Dental Assistant (48) , Manager (47) , SmileGuide (38) , Customer Service Representative (30) , Sales Associate (23) , Smile Guide/Dental Assistant (22) , Smile Shop Manager (17) , Sales Representative (15) , Dental Team RDA (14) , Sales (14) , Software Engineer (12) , Customer Service (11) , Guide (11)

What are the pros of working at Smile Direct Club according to real employee reviews?

"Pay is good but not worth it" ((in 122 reviews)); "part time does not get benefit but I know full time get really good benefit and they don’t complain" ((in 71 reviews)); "Great environment and culture!" ((in 64 reviews)); "Good salary it will increased every year." ((in 36 reviews)); "Great team members" ((in 30 reviews))

What are the cons of working at Smile Direct Club according to real employee reviews?

"Bad management and overworked due to no staff." ((in 68 reviews)); "No work life balance at all" ((in 34 reviews)); "Conflict of interest in senior leadership." ((in 32 reviews)); "Another manager told me "it's their fault for not reading before signing"." ((in 31 reviews)); "Upper management is terrible and unprofessional." ((in 30 reviews))

What are employees saying about Smile Direct Club redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smile Direct Club redundancy and their outlook for job security at Smile Direct Club in 2026.

Smile Direct Club Reviews

3.1

25% would recommend to a friend

(1,266 total reviews)

David Katzman

23% approve of CEO

18% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,266 reviews)

Smile Direct Club has an employee rating of 3.1 out of 5 stars, based on 1,266 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smile Direct Club employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

1K reviews

5.0

1 Sept 2022

Beware of ethical issues

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Pay is good but that's about it

Cons

Ethical issues, don't believe their nonsense about changing people lives for the better. Many people literally have their teeth destroyed because of what they did. Do your research!

Smile Direct Club Response

3y

Thank you for taking the time to leave us a review. We are concerned to see this as we want all of our team members to enjoy working at SmileDirectClub and care deeply for our customers and team members. Please reach out to your People and Organization Business Partner so that we can talk through your feedback. You can also send us an email at peoplesupport@smiledirectclub.com.

1.0

17 Sept 2020

overhauling required in terms of Leadership and process excellenfe streamlining

Assistant manager

Recommend

CEO approval

Business outlook

Pros

brand name,digital upskilling,good educational support system

Cons

Unskilled managers from India representing India to US Engagement Teams

Smile Direct Club Response

5y

Thank you for taking the time to leave us a review! All of our leaders have an open door policy and value all team member feedback. We recently implemented leadership development and training. If you have any recommendations on how we can continue to improve, please send us an email at peoplesupport@smiledirectclub.com.

2.0

26 Jun 2023

Company came in too aggressive and shut down within 2 years without notice.

Smile guide

Recommend

CEO approval

Business outlook

Pros

Recognition if you’re good in sales.

Cons

Company only bothers about selling aligners to Customers. Doesn’t really bother about their teeth condition. Pressure is too much if you’re not good in sales.

Smile Direct Club Response

3y

Thank you for sharing your perspective with us – I am sorry to learn this, and this is certainly not the type of experience we want for any Team Member. We understand that change is never easy, no matter the circumstance. At SmileDirectClub, our values and truths are built around providing an open and safe environment for all. We are taking active steps to support our Team Members during these unprecedented times and acknowledge that we can always be improving. We would love any ideas or improvements on what we could have done to resolve this. Please send us an email at peoplesupport@smiledirectclub.com.

Viewing 1 - 3 of 1,266 Reviews

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