Had so much potential, now it's a dumpster fire
Pros
Great benefits, reasonable salary, annual company trip
Cons
Where to start... Years ago, I was beyond ecstatic to get an offer here. They cared about me, they cared about my family. I was given opportunities to grow my career, to be educated with skills that would start me down a path that would have kept me here forever. Then the co-founder left. The company floundered. Product Managers kill every idea the Support Heroes and customers have been begging for. Basic features customers have been begging for, for 7-8 years, still haven't been implemented. They hire VPs that don't know how to lead, that don't know the basics of the departments they are in charge of, and who have driven off dozens of long time employees. In some departments, sexual harassment is the norm, not the exception. We haven't released anything of consequence in years. They don't have a engineering roadmap. They don't fix bugs. They release broken 'minimum viable products', and then never improve them. When customer support complains, they're ignored and have more tools taken away from them, because progress. They said they wanted to focus on diversity, and now senior leadership is all male. Women leave this company in droves. Don't work here. It's bad now. If this company survives the next 5 years, I'd be shocked.
