Does Socket Telecom pay their employees well?

According to anonymously submitted Glassdoor reviews, Socket Telecom employees rate their compensation and benefits as 2.0 out of 5. Find out more about salaries and benefits at Socket Telecom. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Socket Telecom?

49% of Socket Telecom employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Socket Telecom 3.1 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Socket Telecom?

Customer Service Representative (4) , Business Analyst (3) , Service Delivery Specialist (3) , Technical Support (3) , Field Service Technician (2) , Network Engineer (2)

What are the pros of working at Socket Telecom according to real employee reviews?

"Great people to work with" ((in 8 reviews)); "Business casual environment is great." ((in 3 reviews)); "Everyone is friendly." ((in 3 reviews))

What are the cons of working at Socket Telecom according to real employee reviews?

"over rate (because of the low pay)" ((in 16 reviews)); "Management is horrible." ((in 7 reviews)); "And last but not least, the pay and the benefits are DISMAL unless you've been there for 10 years." ((in 4 reviews)); "Turnover is very high, and upper management is admittedly unconcerned about this." ((in 3 reviews))

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Socket Telecom

Socket Telecom Reviews

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2.8

49% would recommend to a friend

(67 total reviews)

George Pfenenger

46% approve of CEO

45% positive business outlook

Ratings by category

3.6

Diversity and inclusion

3.1

Work/Life balance

2.8

Culture and values

2.8

Career opportunities

2.2

Senior management

2.0

Compensation and benefits

Socket Telecom has an employee rating of 2.8 out of 5 stars, based on 67 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Socket Telecom employee rating is 22% below average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

67 reviews

3.0

28 Dec 2025

Review For Residential Tech I

Technicial support i

Recommend

CEO approval

Business outlook

Pros

great flexibility, cost savings , and wider talent pools, but can suffer from isolation, distractions, tech issues, and blurred work-life boundaries

Cons

Outsourcing means you lose control, maybe a little, maybe a lot. It will be more complicated to make the kinds of changes and corrections you have been used to making. Plus, outsourced help desk providers differ in their level of flexibility.

4.0

20 Nov 2025

Growing quickly

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Family feeling, good hours, growing business

Cons

Old management, extra workload, pay, PTO versus sick time.

4.0

17 Nov 2025

Great Values, Poor Execution

Residential dispatcher

Recommend

CEO approval

Business outlook

Pros

Culture, people, and events are fun. Truly has the small company "family" feel to it. Shout out to Jeff K, though, the only manager to make it bearable.

Cons

Pay. Benefits. No OT. They spend 5M on new equipment but can't get any entry/mid-level position to a market-average rate.

Viewing 1 - 3 of 67 Reviews

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Jobs at Socket Telecom

Residential Customer Care - Tier I

Technical Support Representative - Tier I

Business Customer Care

Construction Coordinator

View job