Pros
Great relationships formed. Some very talented employees. Growing industry.
Cons
Work day is anywhere from 10 - 16 hours each and every day, to include weekends and holidays, thus providing no work - life balance. No processes. Irresponsible / incompetent management. No training. No ability to take one's "unlimited vacation days", not enough resources to manage projects, lots of turnover, clients are promised unrealistic timelines then are lied to when nothing comes in on time. Development - clients are very angry that what was promised by upper management is never delivered on time and when finally delivered, the work is sloppy and full of bugs...costing the clients extra money - you get what you pay for. Client Services - this very small department is the "face of Speed Commerce" to each client thus bearing the brunt of the anger. Management can't seem to be bothered to help solve issues or step in as a "superior" voice when things go wrong. When clients finally escalate, senior management promises representation from all departments in daily (sometimes 2 and 3 calls per day) calls / meetings but no one is ever held accountable for not joining. Lots of lip service. Operations - this team is completely overworked and overwhelmed. Fulfillment Team - lies to clients. I enjoyed my early days at Speed Commerce but management changes and ever decreasing resources turned a great company into one that fails in all they do. I honestly hope that things change - there are still a few remaining good people there but I hear that almost everyone is actively interviewing elsewhere. Too bad....Speed could be a powerhouse in the ecomm industry.
