Sprinklr Reviews

Updated May 19, 2022

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Found 1,256 of over 1,416 reviews

3.8
73%
Recommend to a Friend
90%
Approve of CEO
Sprinklr  CEO and  Founder Ragy Thomas
Ragy Thomas
891 Ratings
Pros
  • "Sprinklr is defining the category for the Unified Customer Experience(in 204 reviews)

  • "heavily encourages good work/life balance(in 62 reviews)

  • Cons
  • "Work-life balance is a bit challenging in these tough times(in 127 reviews)

  • "too hectic, no work-life balance(in 34 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Upwords and Onwards

      May 20, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Learning opportunities are infinite in any department. - Good pay, best in the industry. - Amazing and really smart colleagues. - Great product which is the best in class in its space. - Good support from senior management during these pandemic times. They really care about the employees and will walk the talk.

      Cons

      - Work-life balance is a bit challenging in these tough times. - Can certainly improve on the prioritization of tasks, which at times go crazy. - Too many meetings since we are all work from home, but we should strive to reduce them, maybe no meeting Wednesday?

      2 people found this review helpful
    2. 2.0
      Former Employee, more than 1 year

      Join if you want to test how strong your mentality is

      Aug 2, 2021 - Customer Success Manager in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pays very well, Good insurance package. Good Insurance coverage

      Cons

      1. Terrible management. They keep hiring managers who don't change anything. They ask you how can I help you? and then ask you to fix the problem by yourself unless this is going to affect their numbers. No leadership at all. They are literally "here to manage, and just to manage" people rather than help the team, but the management skills don't exist either. 2. Some sales and CSM team leaders show no respect to their people and other teams. Very impolite. The concept "collaboration" doesn't exist in their mind. Some leaders doesn't even say hi to individuals even though you are physically in front of him/her. They talk to managers only.... 3. Sales sell the wrong product to the wrong clients and CSM is acceptable for churns...people are busy with attacking one another. 4. Work siloly. New process is never well shared across the teams...No transparency, no collaboration

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      8 people found this review helpful
    3. 5.0
      Current Employee

      Great Opportunity

      Jun 20, 2021 - Account Executive in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Expanding rapidly with a focus on SEA. Product is highly competitive and breaking into the highly lucrative CX space. Support team in APAC is great with access to - Experience and well trained BDR team (ex sale force) - Strong SC - BVG - Product Team - Success - Marketing Great salary, industry leading comp and equity plan and expat level benefits.

      Cons

      This is a 100% remote gig. You need to have the experience and drive to start a new business in a new territory from scratch. Expectations will be high to match the great compensation.

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    4. 4.0
      Former Employee, more than 1 year

      Fantastic product and vision

      Jun 17, 2021 - Success Manager in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing product with huge potential

      Cons

      Lack of strategy and and consistency with the team and customers

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    5. 5.0
      Current Employee, less than 1 year

      Most empathetic company who walks the talk

      May 5, 2021 - Anonymous Employee in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Seeing how the leadership handle the covid situation in India is a testament that the company cares about the employees' wellbeing more than anything. When covid starts to spread like wildfire, they developed a free application for the public to get resources. Everyone helps each other without complaints. The leaders jumped in and provided many help options including loans and salary advance, donations to buy oxygen concentrators, extra 2 weeks + of AL, inhouse doctors to give teleconsultations and the list goes on. In the corporate world, every company is always talking about cost and ROI but in Sprinklr, it's about everyone working together towards the same company direction and everyone genuinely cares. I'm proud to be part of this company. Other benefits: - Amazing benefits (20 days of AL + other leaves, daily wellness program, several wellness apps, best insurance, generous package, generous IT equipments/needs, flexible working arrangements etc) - amazing people who live and breathe the culture values - working with the best talent - great product. You know you are part of an amazing product that actually helps the world - opportunity to take on more responsibilities - merit based

      Cons

      Coming in with the right mindset is important - Nothing is easy here. There is always something new to learn, something challenging that comes your way - have to be flexible and adaptable as things can change fast - long working hours if you don't know how to work smart or be more productive - sometimes challenges can beat you down emotionally but the good thing is your team is always there to listen and help That said, if you are someone who loves challenges, and is able to adapt quickly to anything that throws in your way, this will be the perfect environment for you.

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    6. 3.0
      Former Employee, more than 1 year

      A place to grow quickly

      Jun 23, 2020 - Sales Representative in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary, good compensation, able to grow quickly

      Cons

      bad leadership, competitive and stressful work environment, no work-life balance

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    7. 3.0
      Former Employee, less than 1 year

      Very comfortable job

      Oct 3, 2018 - Managed Services Consultant in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Really, really nice people. Managers are great, attentive and care about your growth and development (at least in Managed Services) - Pay and benefits are great - High level of work life balance and autonomy - Lots of learning, albeit specific to the platform

      Cons

      - Being in the Singapore office makes it difficult to feel close to the main business, and it is difficult to figure out how to solve high-level technical issues quickly. - However the managed services consultant role means your learning is very limited to the Sprinklr platform. Some of the skills are transferable, but you won't have impact on the wider business.

      1 person found this review helpful
    8. 2.0
      Former Employee, more than 1 year

      A lot of churn - watch out for the revolving door!

      Mar 3, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great product/solution that should continue to improve

      Cons

      Crazy development environment - random acts of chaos Inconsistent investment strategies Emotional and irrational leadership Top down and poor involvement of lower levels Leadership cliques in NYC and India

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      17 people found this review helpful
    9. 1.0
      Current Employee

      worst place to work. no process, no career growth

      Dec 24, 2013 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      salary is good. gets new challenges every day

      Cons

      No process, company run by few sick mentally managers

      Continue reading
      9 people found this review helpful
    10. 5.0
      Current Employee, more than 1 year

      .

      May 18, 2022 - Managed Services Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      An amazing company all around.

      Cons

      The schedule can get a little hectic.

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    Viewing 1 - 10 of 1,256 Reviews

    Sprinklr Reviews FAQs

    Sprinklr has an overall rating of 3.8 out of 5, based on over 1,416 reviews left anonymously by employees. 73% of employees would recommend working at Sprinklr to a friend and 75% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Sprinklr employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Sprinklr. This rating has decreased by -4% over the last 12 months.

    73% of Sprinklr employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Sprinklr 3.2 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

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