There was new hires every couple of weeks. They can't keep enough people staffed long enough, causing people to quit, and putting more work on the other case managers. Some case managers have hundreds of clients each, making it impossible to handle their accounts. All they care about is getting new clients to hire them (even if it means lying/over promising them and setting unrealistic expectations from the service side), and not providing decent customer service. They brag about their amazing reviews on BBB, but they get complaints weekly. They dispute all the complaints and offer refunds before they could be published online.