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Strategic Financial Solutions

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Strategic Financial Solutions Reviews

3.1

46% would recommend to a friend

(819 total reviews)
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Ryan Sasson

53% approve of CEO

42% positive business outlook

Strategic Financial Solutions has an employee rating of 3.1 out of 5 stars, based on 819 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Strategic Financial Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

819 reviews
1.0
17 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Opportunity to make an exorbitant amount of $$, WageWorks commuter benefits, and holiday/annual after-work parties. There are a couple gems that work here who should be leading other companies, you can learn a lot from them. It's cool to have a board posted to see everyones sales on a monthly basis.

Cons

Notorious as one of, if not THE hardest bait and switches in the industry, Strategic Financial Solutions manages to deceive every single client by using an old bait and switch strategy to create a 'market' for their debt settlement program. Client Base: 99% of clients respond to a flyer of a different alias marketing a loan pre-approval up to $75k at an APR as low as 3.65% ..which is no where near the current best offer of $25k at 7.12% APR by their lender. About 99% of clients are not approved for the loan, within the 1% that are within the 10-25k at rates from 10-35% (which is worse than credit cards in many cases). The Program: The program requires that clients stop paying their creditors altogether until the accounts are charged off and/or a creditor files a lawsuit.. That is when negotiations steps in and starts trying to resolve the accounts 1 by 1. This process takes anywhere from 4 months to 4 years depending on the account. Consultants are told to explain to clients that 'Fico 9.0' is there to mitigate credit score and history impact.. when that simply is not the case. Fico 9.0 is used by <5% of lenders and there is no implication that number will jump any time soon. This program will leave a black-mark similar to bankruptcy for 7-10 years as accounts being charged off or in collections sticks for a long time. This is according to the current Fico 8.0 model. This has a variety of consequences but most significantly impairs any lending capability in the future (mortgage, car, credit cards, loans, student loans) or at the least pushing up any interest rate unreasonably high. Creditors HATE this program and will be sure to make you pay for it in more ways than one, this is just one of them. Bottom Line: Bottom line this program destroys lives, personally i've heard of clients losing their careers, homes, and families by enrolling in this program... Where they face litigation, become compromised at work, and wind up filing bankruptcy and losing all of their savings and non-essential assets. On top of causing tension within the family (i.e. divorce!) whether from the constant creditor calls/litigation letters/or public record by one of the 3 credit reporting bureaus. Customer service probably has the toughest job here, i've heard of reps crying with clients on the phone after hearing their hardships AFTER enrolling in this program, they typically do not last long (working there) as being the first ones to tell the truth they often get the brunt of the anger/yelling by clients. Review: While in particular cases this option can make sense for a client on the verge of bankruptcy and well behind on payments; the amount of enrolled clients that would meet that threshold would be lower than the amount of lenders using Fico 9.0. Consultants are cornered to pressure clients into the program or "rush" them in as any intelligent person with time and researching the program and company will never do this. This causes a tense environment and often a level of hostility with clients who feel pressured. Most clients never answer the phone after a pitch, however they will be called/emailed everyday for weeks if not months. (<Harassment much?) Long hours, no holidays (you work most of them), Saturdays are to be expected, They bait and switch the salary too! If you don't perform they will drop you to 30k Draw/Commissions plan ASAP. (It's not a base salary if you're fired by the time you earn only the base!) Cold calling/paying back commissions (on cancels) for first 3 payments into program (months). The average consultant's cancellation rate is ~ 20%.. so take that as you will. Vey unprofessional environment at times, One of the interviewers is unprofessional, , attempts to intimidate/bully you into a wrong answer, and doesn't ask relevant questions that pertain to the position you are competing for. It's just fluff and you may never hear back after interviewing for a different position within the company.

1.0
4 Jan 2016

All about the bottom line

Recommend
CEO approval
Business outlook

Pros

Hour lunch break, shift flexibility, regular 9-5 M-F schedule, i enjoyed the actual work and most coworkers are great, location of the office

Cons

Benefits were said to be included but weren't, medical accommodation was mostly ignored, top sales performers do drugs/drink at the office while management turns a blind eye and uses others as scapegoats, can be a difficult commute if you are disabled or injured, sales representatives routinely lie to prospective clients in order to get them to enter into binding legal contracts and then it's up to the other departments to keep them enrolled.

2.0
6 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Income Potential Great People Flexible Lunch Breaks Some clients lives are better because of this debt settlement program. Some people need to be saved.

Cons

1) Bait and switch structure- As many have read. Strategic operates under a bait and switch model in which clients apply for a loan based on a check they receive in the mail with amazing payment options... You speak with client to "qualify them" for the loan. The irony is, over time you learn something about the clients you are trying to qualify. 95% of clients get declined for it. As a result, the "sales executive" warrants the chance to pitch the REAL PRODUCT...a debt settlement program. Companies like Freedom Debt Relief are transparent about the program they offer but this company back doors it to get a bigger diversity of clients. The ones who should never do something like this. For those who don't know what a bait and switch is... The advertisement of a product or service with the intention of switching for something different. Usually of inferior or less of quality. The company sends out checks to clients with low payment options of getting out of debt. Clients call to where the "Sales Executive" is qualifying them for a loan (Bait). The irony is over 95% of clients are declined. (Switch)Now the real job is for the "Sales Executive" to sell a debt relief program. This position is ONLY compensated on commission of these sold debt relief programs. Sure, some people need this type of relief and need to be saved from themselves using more credit cards but there are honest ways to help, aside from knowingly misleading over 95% of individuals who inquire. If you want further proof, during your interview, ask how the leads are acquired. 2. Client Experience- Clients are consistently calling throughout the office after enrolling with questions on why their credit is getting crushed and why they are getting harassed with calls from creditors because of missed payments. It goes as far as clients bank accounts getting levied. I personally had a clients who's bank accounts were frozen and didn't have money to buy groceries. We were NEVER. EVER told in training about levies or holds. Many clients do not know what they are being signed up for because of how the product is sold. Many clients cancel once they figure it out but the damage is done. Even if they don't cancel and call to complain... once they make 3 payments, the company made money, rep is paid and you stop answering calls. Their credit is ruined and their credit cards are closed and it's difficult for them to move forward. I can't believe I've used what I was taught to enroll most clients. I was employed and had no choice if I wanted to put food on the table. Imagine if someone close to me enrolled. I was ashamed. 3. Ambiguity- Clients called the office everyday. The reason these types of calls are received everyday is because clients aren't 100% sure of what they sign up for. Yes, we are told not to lie. However we are also trained to not be 100% honest and forthright. The word "should" is the most popular in the office when telling clients what there financial outlook will be during the program to protect the company and sales reps. Sure, you can tell the clients exactly what happens and if you do...you will see all the Sales Reps at the top do better than you. You will most likely have an empty conscious... and empty wallet. Before you apply, ask yourself if your willing to do what's necessary to climb to the top. Sure they have a compliance department to ensure everyone is "in compliance" but remember who they're employer is. This is where the "should" "could" and "might"words protect the company. If you don't believe me, look at google or trust pilot reviews of the company. Want further proof. Ask to speak to a Sales Consultant during your interview. 4) Marketing company cover up- You may see that the company is A rated but the marketing companies they use are different than the debt settlement company. All the clients know are the names of the marketing companies they inquire with and trash those companies reviews. However the company is always switching marketing company names so the negative reviews don't get out of control. Sneaky but effective. 5) Overall- Again some people need this type of program. No doubt about it. However the approach and how consultants are trained to offer this program is misleading and unethical. Everyone isn't a victim but if the company had a straight forward approach it wouldn't be growing at the rate it is. If your willing to do whatever it takes to make money... this may be for you. BE WARNED: Do your research before you do. I wish I had.

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Strategic Financial Solutions Response
8y
I am really sorry that Strategic wasn't the right fit for you and what you wrote is just twisted to paint a bad picture. We try really hard to explain how our company operates and our culture to everyone looking to join Strategic. We have been in business for over 10 years and have successfully helped over 100,000 clients to negotiate and resolve over a billion dollars in high interest credit card debt.
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