Sumitomo Mitsui Financial Group Reviews

SMBC as a bank does not attract top talent. Employees (Director and below) come from random universities with no other claim to fame than understanding processes and systems of the Bank which anyway belong in the trash bin of the 1990s. Every small thing requires approval from someone senior - I am surprised the bank is able to get anything done. KYC process is slow and ridiculous (requiring wet in signatures when the world has moved on a long time back). Everything is the fault of the Front Office - the support staff (operations, loan administration, legal, KYC, etc.) take no responsibility or accountability of meeting client timelines or taking the initiative of getting things done on their own. The organization has a blame culture as opposed to a problem solving culture. Everyone wants to put things on email and then if something does not go as plan pull it out 8 months later saying it was your fault. If you are talented and ambitious, your manager and team mates will try to push you down as opposed to help you rise up in order to protect/ secure their own position in the organization.

Management keep rotating very old and slow systems Still very paper based approval Head office control too much High turnover