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      Talkdesk

      Engaged employer

      Talkdesk Reviews

      3.2

      51% would recommend to a friend

      (952 total reviews)
      avatar

      Tiago Paiva

      43% approve of CEO

      46% positive business outlook

      Ratings by category

      3.8

      Diversity and inclusion

      3.6

      Work/Life balance

      3.3

      Compensation and benefits

      3.2

      Culture and values

      3.1

      Career opportunities

      2.7

      Senior management

      Talkdesk has an employee rating of 3.2 out of 5 stars, based on 952 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Talkdesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      952 reviews
      2.0
      4 Apr 2022

      Hire and fire practices… by a house that’s on fire.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Can pay above market ranges, especially for sales people. - Road to IPO

      Cons

      - CEO is unimpressive and does not inspire. - Internal processes are a mess. - Hiring and expansion plans are not thoroughly thought out resulting in a lot of voluntary and involuntary terminations. - If you’re an SDR interviewing to be an AE, don’t bother! You will never get an offer if you don’t have closing experience. - Recruiters will tell you anything to get you in the door so they can meet their targets.

      avatar
      Talkdesk Response
      4y
      Thanks for sharing your feedback. As our business grows, we continue to evaluate our compensation and benefit offerings to make sure we remain competitive in the market, so we are thrilled you feel you are fairly compensated. When it comes to our recruitment process, we make sure to hold all of our candidates to the same standard and qualify the ones we feel would fit best in the role. Talkdesk is a rapidly growing organization and, while growing pains are inevitable, we acknowledge that there's always room for improvement. If you're willing to share specific examples about the issues you raised, please send us an email so we can better understand where to focus our efforts.
      3.0
      5 Jan 2022

      talkdesk

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      * Lean to the clients * Strong PM team

      Cons

      cons cons cons cons cons

      5.0
      24 Mar 2022

      Great time to be part of Talkdesk!

      Enterprise sales development representative
      Recommend
      CEO approval
      Business outlook

      Pros

      - Prior to joining Talkdesk, I was also slightly worried because of the negative reviews I saw. However, I was glad that when I joined, things have changed. - Complains about the lack of resources for the SDR / Sales Team has been resolved, and you probably will have more tools that you need now. Kudos to the leadership/management team for this. - The company is growing really fast. We're a Series D funded company, and IPO seems to be on the way. - The CCaaS industry is a good place to be in now, and many companies are trying to come out with their own CCaaS offering (Even Google!). But it's hard to compare to a Gartner Leader in CCaaS like Talkdesk. - Overall, the environment is something important to me. And from my experience across the past few months, I can say that many people have a 'winning' attitude. And that's the most important. You want to be in an environment where you can feel motivated every day. - As a SDR, I've sat in a couple of demos and we truly have a product that people love, especially the interface and ease of use.

      Cons

      - As with every fast-growing company, the usual cons are present. For example, some processes may not be the best, but the management is open to change, although it will take time. - However, there aren't many things that are preventing me from hitting my quota other than myself. Resources are plentiful and I have great colleagues. - The product may not be built for truly large enterprise companies yet, but there is a huge opportunity for us when the company is 5000 employees and below.

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      Glassdoor has 1,023 Talkdesk reviews submitted anonymously by Talkdesk employees. Read employee reviews and ratings on Glassdoor to decide if Talkdesk is right for you.