Decision-making can be slow and overly cautious, particularly when it comes to product and design improvements. Changes often require multiple layers of approval, which can significantly reduce momentum and make it difficult to iterate quickly or respond to user feedback in a timely way.
The organisation is still heavily influenced by legacy products and ways of working. While there is talk of modernisation and cloud transformation, in practice progress can feel incremental rather than transformative. This can be frustrating for people coming from more modern product-led or agile environments.
Innovation is not strongly incentivised. There is limited space for experimentation, risk-taking, or trying new approaches, which may feel restrictive for people who thrive in fast-moving, innovative environments.