Does Telecontinent pay their employees well?

According to anonymously submitted Glassdoor reviews, Telecontinent employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Telecontinent. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Telecontinent?

62% of Telecontinent employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Telecontinent 3.0 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Telecontinent?

Customer Management Executive (31) , Customer Service Representative (17) , Customer Service (8) , Customer Service Executive (5) , Telemarketer (4) , Quality Assurance (2) , Telemarketing (2)

What are the pros of working at Telecontinent according to real employee reviews?

"Colleagues are friendly and they can be real helpful." ((in 12 reviews)); "Average working environment" ((in 4 reviews)); "Decent basic but the commission is high." ((in 3 reviews))

What are the cons of working at Telecontinent according to real employee reviews?

"4. Bad management even though management knows about the bad practices." ((in 8 reviews)); "Salary is below average for a Customer Service Executive in KL" ((in 8 reviews)); "Management bias, no career growth, do not have a good bonus" ((in 4 reviews)); "working hour is not stable" ((in 4 reviews)); "Training for agents is inconsistent and insufficient, negatively impacting overall team productivity." ((in 3 reviews))

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Telecontinent

Telecontinent Reviews

Compare reviews

3.3

62% would recommend to a friend

(86 total reviews)

48% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.2

Culture and values

3.0

Work/Life balance

3.0

Career opportunities

2.7

Compensation and benefits

2.6

Senior management

Telecontinent has an employee rating of 3.3 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Telecontinent employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

86 reviews

4.0

21 Aug 2025

Customer service role

L1 help desk

Recommend

CEO approval

Business outlook

Pros

Friendly environment, HR easily get approached

Cons

Limited promotion opportunity, limited increment

1.0

10 Jan 2021

Don't even consider

Customer management executive

Recommend

CEO approval

Business outlook

Pros

Except for high pay and getting to know more people, there's nothing else I could think of

Cons

Bad management, bad team leader, bad managers. 1. Annual leaves need approval but will never get any approved because the team leader wants sales. 2. No work-life balance, force OT every day but never get paid for OT. 3. Stressful and negative environment, team leader just blames and practice bias and office politics. 4. Bad management even though management knows about the bad practices. Team leader and management team don't seem to want any change.

3.0

20 Apr 2021

call handling for customer service U Mobile

Customer service executive

Recommend

CEO approval

Business outlook

Pros

The environment was okay, easy to adapt

Cons

Management bias, no career growth, do not have a good bonus

Viewing 1 - 3 of 86 Reviews

Jobs at Telecontinent

Customer Relation & Support (Contact Centre)

Customer Service Executive - Home Appliances (Kuala Lumpur)

Outbound Call Executive

Inbound Sales Telemarketer Executive

Insides Sales Representative