Impersonal work with almost no opportunity for team building within the office because you are on the phone all day. There is only one singular route for pay increases and advancement, so there is unimpressive growth opportunity.
Decent pay, decent hours, decent parking. Department manager was very good. I felt some trainers were not serious about helping others learn and could be condescending to some and hard to get help from them at times.
Cons
Unusual training. All trainers were contradictory, everyone did things in their own way and contradicted the trainer before them so it was difficult to grasp any important information consistently. I felt I had to "unlearn" what the person before each new trainer had taught me.