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      The Guild

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      The Guild Reviews

      4.1

      61% would recommend to a friend

      (32 total reviews)
      avatar

      Brian Carrico

      88% approve of CEO

      59% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.9

      Culture and values

      3.7

      Diversity and inclusion

      3.7

      Work/Life balance

      3.6

      Senior management

      3.5

      Career opportunities

      The Guild has an employee rating of 4.1 out of 5 stars, based on 32 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The The Guild employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

      Reviews by job title

      32 reviews
      2.0
      13 Jan 2021

      They value your feedback only if they value you

      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly co-workers Generous employee stay/discounts (without it, I’d stay somewhere else) 99% medical coverage

      Cons

      No 401k Weak managers Favoritism The business - We didn’t have a product that differentiated us in the market. The quality of our rooms and experience varied across markets and we couldn’t seem to figure out our own identity. We struggled at both raising and making money, especially compared to competitors, but we spent it like it would never run out.

      2.0
      21 Jan 2020

      They Try

      Concierge
      Recommend
      CEO approval
      Business outlook

      Pros

      The people I worked with. Very nice and professional. Everyone I worked with went above and beyond for each other while on site, and we worked as a team. The bonuses were great when the company is doing well. breakfast is served some days, and the company aims to keep everyone in the know. There are good employee perks and benefits, discounts in other cities. You will meet a lot of travelers and there are company outings that the company offers often.

      Cons

      They try but the biggest issue with this company is that they can't keep up with the demand and everything suffers accordingly. I've been told this the case for the past 3+ years. The Guild is VERY understaffed and has a high turnover rate from employees to housekeeping. Guest facing employees are stressed out every day and there is not a manager on any site to support. You WILL be expected to do multiple positions most days (esp during call-outs or if they fire without replacing, which is done often). People that have positions in the office seem content, but on the field it's really another story. There is no room to switch into a different department so opportunities for growth just won't happen, because they will need you exactly where you are.

      5.0
      13 Mar 2021

      Young and hungry business seeking same in team members

      Head of corporate operations
      Recommend
      CEO approval
      Business outlook

      Pros

      I have been able to observe The Guild since it began and then was able to join the company a few years down the road from inception. As a startup, venture backed company you can’t expect massive infrastructure. But you get the innovation opportunities that established companies miss out on. They have done a great job to care for their employees. When they had to do covid layoffs they went above and beyond in compensation packages for those let go. It’s a testament to the character of the company.

      Cons

      It’s a young company and so it has some rough edges.

      Viewing 1 - 3 of 32 Reviews
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      ReviewsThe Guild reviews

      Glassdoor has 32 The Guild reviews submitted anonymously by The Guild employees. Read employee reviews and ratings on Glassdoor to decide if The Guild is right for you.