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The Revenue Optimization Companies (T-ROC)

Engaged employer

The Revenue Optimization Companies (T-ROC) Reviews

3.8

73% would recommend to a friend

(947 total reviews)
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Brett Beveridge

79% approve of CEO

69% positive business outlook

The Revenue Optimization Companies (T-ROC) has an employee rating of 3.8 out of 5 stars, based on 947 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Revenue Optimization Companies (T-ROC) employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

947 reviews
5.0
12 Apr 2022

My thoughts after almost 4 years with the company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

After three years at TROC, I have a different perspective on what it’s like working here than I did when I first started out. At first, all I noticed was my paycheck and how much fun the work was. But now I see all the little things that make it a truly wonderful company to work for. Things like: - how much management cares about getting employee feedback and using that to improve operations - the endless opportunities for growth (and not just vertically, but horizontally as well) - the consistency and regularity with which employee reviews are conducted - how easy it is to work with everyone else and the spirit of collaboration that permeates all levels - how well the company handled the COVID pandemic

Cons

I also have a different perspective on the downsides to working here. Mostly, how I’ve realized that most of the things I would have seen as cons when I first started, I now see as issues that can be solved almost entirely through work ethic and attitude. It’s amazing just how many problems disappear when you work harder and have a better attitude at work.

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The Revenue Optimization Companies (T-ROC) Response
4y
Thank you so much for your great 5-star review! We are glad you are loving it here!
1.0
25 Jun 2015
Recommend
CEO approval
Business outlook

Pros

its a paycheck, flexible schedule

Cons

No direction on what exactly you are doing in Walmart locations. Expenses are taxed on regular paycheck instead of being an "expense". After taxes you barely have enough expense left over for gas. To insure myself and a child cost well over $260 PER PAY PERIOD! They force you to take on additional territory in 2hr plus markets with no added pay, mileage or compensation. Someone is always dropping the ball which causes double backing to store locations. There is no room for advanncement. Their report system is inaccurate with several complaints but still employees are held accountable for this. Your title is TAM(Territory Account Manager) but based on the job and pay you are just a glorified merchandiser sales rep trying to sell cricket phones in a Walmart because the reps working in walmart are not bought into the product. Treat this job as temporary because thats exactly how you are treated.

1.0
2 Jan 2017
Recommend
CEO approval
Business outlook

Pros

The pay is somewhat better than most hourly pay in my area. $10.50 an hour. With most jobs in my area, you won't even get 30 hours a week. But, with TROC you WILL get 80 every two week. One thing I do love about this job is, you don't have a boss breathing down your throat every 2 seconds. Which leaves room for you to not feel pressured while working. But other than that, I have NOTHING else good to say.

Cons

Cons? Lol, where do I start on this LONG list. ~ FIRST off, you will have NO, absolutely NO home life. If you have a family, or children you best kiss them goodbye before you even start working here. Mobile Team leads, get all the decent shifts. Which is so unfair, especially when it is the regular associates are the VERY ones that carry the weight of the store. 90 % of the Mobile Team Leads in my area suck at selling. And, they are just on a power kick of being " Management.'' They suck at their job, yet get the best schedules, and pay because they were the first to be hired? Oh yeah, that seems accurate. Why not move the ones out of the way that aren't reaching goals, and move up the very ones that carries the market by store to store? This IS the reason why TROC has such a HORRIBLE turn over rate. You can't expect your employees to work, and really push sales when they feel like they don't even matter. Which to be honest, we don't. All you upper TROC people care about is pushing sales, and making sure goals are reached. Which I can understand, BUT you need to care about the very ones that is making that happen for you. IF your employees are happy, and feel appreciated they WILL do more. TRUST me on that, if you feel appreciated you will go above and beyond. They will push and push to make sure the goals are reached. ~ Another con is, you can not move up in this company. Instead of moving your associates up into management when a position needs to be filled, you'll hire outside. There is a few people in my market that are awesome in sales, such as myself also. But, we can not move up. We are stuck in a job that we freaking hate, and we just quit trying. Because, we feel like this is all we are gonna do. MOVE YOUR PEOPLE UP! ~ Treat your employees as you would want to be treated. SIMPLE AS THAT. Some of us HAVE a life. Yes, I am sure that is a shock that us little people actually have families and a life! We NEED family time, down time to relax. ROTATE the schedules with the MTL's and the Mobile Sales Associates! ~ You have to be harassed by those stupid Group Me messages. It's a bunch of crap, and guess what? It DOES NOT WORK in motivating us. We sit back and ignore them, we DO NOT CARE. It is so stupid that you actually believe that it helps in motivating us in moving and pushing sales. Listen, we are constantly moving and pushing sales. We don't need your fake cheerleading. It is absolutely a waste of your, and our time. ~ I have a district manager who used to listen to me, when I would voice my feelings and thought about a lot of things that could be fixed. More less looked at me, and told me to suck it up and move on. It was simple things, that could have been fixed. But, I also understand it has to be hard to make everyone happy, but it is not that hard to fix some things. But, I believe this job is stressing him out to the max. As I have noticed a HUGE difference in him. When we first started he was amazing, always listened to us and made us feel important. But now he is totally different. You corporate TROC need to really take a little bit off your district managers. ~ Rally calls are a waste of time. It does NOT work, so stop that. The only time rally calls work is if there is any new promos that goes on, that we may not know about.

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The Revenue Optimization Companies (T-ROC) Response
9y
First off, WOW! I am extremely disappointed to read this. What I would like to share are some of the incredible stories; we have had an enormous number of MSAs promoted into the MTL role, and we are so proud of those folks. We always look to hire from within, rather than hire externally-that is always our preference. What is most upsetting is your work-life balance. This is a 40 hour role with some overtime possible, especially around the holidays. My advice would be to reach out to your People Experience partner to discuss this; they are "always" there to help all of our employees. I am thankful that you did take the time to write this and ask that you please reach out any time. Regards, Randy Brandon Director of Talent Acquisition/People Attraction TROC
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