ThinkWell Reviews

3.6

56% would recommend to a friend

(38 total reviews)
avatar

Dai Hozumi

86% approve of CEO

45% positive business outlook

ThinkWell has an employee rating of 3.6 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ThinkWell employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

38 reviews
1.0
9 Nov 2021
Recommend
CEO approval
Business outlook

Pros

- Good PTO (floating holidays, sick time, and PTO are all bundled together into one bucket so you can take a total of 7 weeks whenever you want) - Ability to have a flexible work schedule

Cons

A major red flag is that the company has an extremely high turnover rate due to unsatisfied employees, lack of growth opportunities, lack of good leadership, lack of processes, and lack of corporate strategy. According to LinkedIn data, the median tenure is 1.4 years. The problems start at the top. While the founder/CEO puts on an excellent public face and has perfected his sales pitch to hire staff and obtain partners/clients, staff quickly realize that he is extremely difficult to work with. He can make morale boosting speeches to the company, but in private I’ve heard him be disrespectful and unkind towards staff. At times, he has misrepresented the company to clients, partners, and employees to influence others' perceptions of him/the company. He repeatedly says that he never wants the company to have a strategic plan because he doesn't believe in strategic plans. When it comes to day-to-day work, he is frequently uncooperative and ignores work that needs his input so projects end up stalling and eventually falling apart. The list goes on. There is no board of directors to keep him in check, unfortunately. The company has zero strategies. No strategic plan, no communications strategy, no business development strategy, and a talent strategy that doesn't have teeth. They only just started performance reviews in 2021 (after 10 years without performance reviews) but then said that the reviews have no correlation to promotions. But they never defined what's needed for employees to be promoted. In other words, there is zero transparency around how to get promoted. An HR leader just quit after only four months on the job. There has never been a defined mission/vision for the organization, which means that staff are often confused about what the organization even does outside of their own projects. A high-level employee (who quit after 8 months) tried to facilitate determining the organization's core offerings/value proposition, but the CEO ignored the effort and so the attempt went nowhere without the CEO's buy-in/approval. Things move incredibly slowly. Painfully slowly. The company says it has a fast-paced culture, but that's only for urgent needs that are often tied to client deliverables or related to putting out fires. Internal corporate change move at a snail's pace. Initiatives fall apart because of that. It's incredibly frustrating. I recommend that people stay away. It's not worth joining an organization with toxic leadership that doesn't invest in its people and doesn't have a sense of who it is/what it does and doesn't have corporate strategies. The median tenure rate of 1.4 years speaks for itself.

1.0
29 Oct 2021

Chaotic company that doesn't value its staff

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule, generous PTO

Cons

ThinkWell continues to function like a chaotic start-up, in spite being in business for over 10 years. Policies and procedures are sorely lacking. There's no vision or strategic plan for the company as a whole. There's no guidance from the top on the direction the company is taking. From there, the dominoes continue falling. Individual projects become disorganized and chaotic as well. There's no program strategy, communications strategy or business development strategy. In short, there's no one at the helm and the CEO is ineffective and unprofessional. Staff are not valued for their work. Morale has always been quite low, and staff turnover is extremely high (around 1 year tenure I believe, on average). It doesn't take long for most people to recognize it's a toxic environment to work in. There's no real performance structure, and no clear path to promotions. Favoritism abounds. Hard work and expertise are rarely valued by upper management, and staff have been let go at a moments notice without any regard to their valuable skills and excellent performance (but there's no performance tracking system, so I guess that doesn't matter? HR nightmare, literally). Don't believe all the 5 star reviews from August, it sounds like the company is asking current staff to write reviews.

4.0
2 Nov 2018

Great Vision, Not all the way there yet

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people! Flexible Hours, remote opportunities!

Cons

Disorganized, no uniformity, lack of transparency about salaries.

Viewing 1 - 3 of 38 Reviews

Glassdoor has 43 ThinkWell reviews submitted anonymously by ThinkWell employees. Read employee reviews and ratings on Glassdoor to decide if ThinkWell is right for you.