TouchNote Reviews

4.0

72% would recommend to a friend

(62 total reviews)

Raam Thakrar

60% approve of CEO

67% positive business outlook

TouchNote has an employee rating of 4.0 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TouchNote employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

62 reviews
1.0
17 Feb 2025

Promising product, but questionable practices for short-term gains

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible hours, including early finish Fridays Coworking office space with monthly events Promising product

Cons

Questionable pricing increases and strategies for long-term customers Narrow focus on membership numbers at the expense of overall business health Lack of job security with multiple unexpected layoffs in recent years Drastic decline in company culture and low employee morale Limited opportunities for professional growth and mentorship

1.0
7 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Cute customer case studies Good benefits with Vitality insurance Learning development budget available Passionate coworkers (who have since left)

Cons

Frequent strategy changes and lack of focus: The management team constantly shifts priorities without seeing strategies through, creating stress and tension within the company. This leads to wasted effort and delays in product releases. Broken promises on salary and promotions: Promised pay raises and promotions were repeatedly dangled as incentives but never materialised, creating a sense of being undervalued and misled. This "carrot on a stick" approach undermined trust and morale. Poor leadership and micromanagement issues: A lack of strong product leadership since the departure of the Head of Product. Management frequently micromanages employees who are trying to do their jobs effectively, and struggles to make effective product decisions. Lack of transparency and sudden layoffs: Secret leadership meetings and a general lack of transparency create an atmosphere of uncertainty. False assurances about the company's stability were often followed by sudden redundancy announcements, handled carelessly. No product mentorship or growth opportunities: With no Head of Product and a manager lacking product experience, there was no framework or support for professional development. Employees are left to mentor themselves, despite the availability of a learning budget. Toxic Culture: Toxic behaviors during parties and meetings. A general soulless culture. The new CEO does not listen, cuts you off in meetings or talks over you, playing on his phone, and then will change his mind a lot causing a lot of delays in product releases.

2.0
14 Feb 2025

Good product, poor leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Team are friendly and there's autonomy on the projects due to the size of the company. Opportunities to learn in a small organisation.

Cons

Senior leadership keeps things between themselves with little to no transparency with the team. Poor leadership and decision making with stubborn choices over the business model have led to 3 rounds of redundancies over consecutive years. Whilst the product is a good idea, the inability to make decisions, insisting on a membership model and a lack of ability to change with competitors adapting has led to these redundancies. There tends to be a blame game over decisions when something doesn't go right and this coupled with the boys club at the top creates a toxic atmosphere which makes it hard to like working there.

Viewing 1 - 3 of 62 Reviews

Glassdoor has 66 TouchNote reviews submitted anonymously by TouchNote employees. Read employee reviews and ratings on Glassdoor to decide if TouchNote is right for you.