ToursByLocals Reviews

3.5

59% would recommend to a friend

(36 total reviews)
avatar

Lisa Chen

Not enough data to show CEO approval

31% positive business outlook

ToursByLocals has an employee rating of 3.5 out of 5 stars, based on 36 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ToursByLocals employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

36 reviews
2.0
18 May 2026

A shadow of it's former self

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work Unlimited vacation (within reason)

Cons

Lots of issues internally. Disingenuous management team No qualms about lying if it suits the narrative

2.0
4 Feb 2026

Not recommended. This company won’t survive.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- work from home or remotely. - time off when needed do appointments

Cons

- a lot of favouritism - no room for advancement - constant new technology to learn and nothing ever works - keep taking away anything fun - information is in a million different places and procedures constantly change - they really have no idea what they’re doing. - the new CEO and others in leadership roles keep making everything worse. - Paul Melhus was a great CEO. He has left many years ago and everything is worse now.

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ToursByLocals Response
4mo
Thank you for taking the time to share your experience. We appreciate hearing from former team members, especially those who spent many years with the company. It’s clear from your comments that aspects of your experience felt frustrating and disappointing, particularly around communication, change, and growth opportunities. We take that feedback seriously. Over the past few years, ToursByLocals has gone through significant change, including leadership transitions, new systems, and shifts in how we work. This has all been done to help us continue to grow and scale to be the first choice of travellers and guides when looking for local experiences. We’re actively working to improve clarity, consistency, and how we support career development, through programs such as Munch & Learns and the Career Compass, as well as being more thoughtful about how and why we introduce new tools and processes. Feedback like this helps inform those efforts. We’re grateful for the contributions you made during your time with us and wish you the best in what’s next.
Viewing 1 - 3 of 36 Reviews

Glassdoor has 65 ToursByLocals reviews submitted anonymously by ToursByLocals employees. Read employee reviews and ratings on Glassdoor to decide if ToursByLocals is right for you.