10y
Hello “Not all that it appears”,
TK here, CEO of ToutApp.
I was deeply saddened to read about your review on Glassdoor. The management team and I care so deeply about each and every person here at ToutApp — it breaks my heart to think that we have someone working here that is so unhappy.
My advice? Please come talk to me, or to your manager, or to an executive that you feel comfortable with. Regardless of whether your perception of ToutApp is true — I promise we will help you find a role in or outside of ToutApp where you can thrive and be happy.
For readers of this review and for those who are considering ToutApp as a place to work, I do want to clear up a few things:
- Over the past 12 months, we’ve brought on a world class engineering leader, quadrupled the size of our engineering team, invested in a QA discipline and are continuing to hire one engineer a month. The fact that we’re not investing in product is simply not true. Is the software perfect? No. Are we working hard to balance bringing in new business, building new features, and ensuring our customers are happy with startup resources? I believe we’re doing this well.
- The “original crew” — yes, we’ve had 6 employees who have been promoted in various ways across the organization. The thing that people don’t know is that out of the first 12 people we hired in the early days of the business, these 6 were the ones that thrived and helped the business get to initial scale. They’re incredibly hard workers who have put their heart and soul into the business and we’ve rewarded for it. Similarly, there are plenty of others who have joined the organization since then that we’ve also rewarded through promotions. There honestly isn’t any favoritism here.
- Lastly, we have grown from 7 people to 30 people and then to 60 in about 24 months. It’s an incredibly fast clip. We’re working very hard to make sure that managers at all levels are able to do regular 1on1s and give honest, direct and real feedback on how each person is doing. No one should ever be afraid of being fired — because we’ll work with you to make sure you’re successful and we’ll be honest with you if it’s not working.
As it comes with companies, it’s impossible to get anything 100% right. After all, we’re mere human beings even at the management level. But I will say that we do deeply care, and that if you’re unhappy in any way, please come talk to me and I will make it right or atleast show you a plan to get there.
Thanks,
TK
