Tripadvisor Reviews

Updated 10 Aug 2020

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3.5
59%
Recommend to a Friend
50%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
454 Ratings
Pros
  • "Free Lunch, Nice Campus, Good Compensation(in 106 reviews)

  • "Great benefits, free lunch and the people(in 68 reviews)

Cons
  • "Upper management is a disaster and has been for years(in 25 reviews)

  • "During the last large cutting of staff Senior Management said everyone would take a 20% pay cut to help balance the books(in 22 reviews)

More Pros and Cons
  1. "Loved Working at Tripadvisor"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Support Specialist in Singapore
    Recommends

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    Managers were some of the best people I'd worked with in my career. Great employee benefits Always innovating

    Cons

    Fewer opportunities to move upwards and not many opportunities to move laterally as well in my team

    Tripadvisor Response

    June 22, 2020Talent Acquisition

    Thank you for sharing your feedback. We’re glad that you enjoyed your experience as part of the Tripadvisor team!

  2. "best place to work!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Singapore
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than 5 years

    Pros

    benefits are great. life-work balance

    Cons

    Your career progression might be slow

    Tripadvisor Response

    June 22, 2020Talent Acquisition

    Thank you for the positive feedback!


  3. Helpful (13)

    "Terrible leadership - DO NOT work in Singapore office"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Singapore
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    some really good people but leadership in APAC can be disrespectful

    Cons

    Used to be good but new leadership in APAC came in and the ship went rock bottom. micromanagement, favoritism, politics, poor leadership standards, absolutely no work life balance. doesn't make sense to restructure longer tenure people under new people who came in, seems like 10 years of experience did not really mean anything to the company. transparent not so transparent - no such thing as transparency when people on top don't

    Continue reading

    Tripadvisor Response

    June 12, 2020

    Thank you for taking the time to provide your constructive feedback. We are empathetic to employees’ perspectives, and actively encourage employees to be transparent as it is one of our core values. If you’d like to discuss this further, please reach out to your HRBP.

  4. Helpful (6)

    "Tripadvisor Hotels Inside Sales"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hotels Inside Sales Account Manager in Singapore
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 3 years

    Pros

    1) great vibe in office - good food 2) One of the best health insurance plans 3) good brand to work with - respect in market 4) competitive culture - hard working

    Cons

    1) Disparity in Salaries 2) Inside Sales top boss - focused on cutting costs - talent retention is last priority 3) Confusing compensation plans that keep changing every quarter - sometimes target get revised mid-quarter 4) Poor reporting - messy commission payouts 5) Ineffiecient processes,tools,reporting 6) Biased HR - some non-performers survive 2 years with no action, some below average performers get kicked out soon. inconsistent approach. 7) over-hyped trainers 8) limited opportunity to learn about other teams/products

    Continue reading

    Tripadvisor Response

    February 12, 2020Talent Acquisition Specialist

    Thank you for taking the time to share your feedback. As our company continues to grow, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.

  5. "Good Office Evironment"

    3.0
    Current Employee - Anonymous Employee 

    I have been working at Tripadvisor full-time

    Pros

    Good company benefits Great colleagues Office organises many events and activities for the staff

    Cons

    Not every company is perfect, it boils down to the individual department, team and individual. But I'm currently satisfied with my own team.

    Tripadvisor Response

    July 22, 2019Recruiting Operations Coordinator

    Thank you for sharing your feedback. It really is our employees that make TripAdvisor such a great company to work for; we're glad to hear that you enjoy spending time with your team. Our Office Experience team also does a great job with planning events for everyone to participate in, so it's great to know that you've had fun attending some of those.

  6. Helpful (4)

    "Great consumer brand but"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Singapore
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    - Great benefits - Above Market Salary - Start-up vibe - Flexible Workhours

    Cons

    - Too many directional changes - Unsure of the business model - Inefficient processes - Personality-driven rather than process driven

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    Tripadvisor Response

    August 16, 2019Recruiting Operations Coordinator

    Thank you for your positive feedback on our compensation and benefits. We also appreciate the constructive comments you've included. We're always looking to improve, so employee feedback is very important. As the leader within the travel technology field, it is importantly for us to be ahead in our vision and strategy. This may translate to the many directional changes you have experience. Recently we made some changes in our Sales strategies and execution which we are very excited about. We remain laser focus on ensuring we continue to be an excellent partner for our client, partner and users.

  7. Helpful (3)

    "Good place to learn"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Business Development Executive in Singapore
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Tripadvisor full-time for more than a year

    Pros

    Good Benefits, insurance, travel pay, food, snack, drink, good place to learn in sales skill and travers industry, good colleagues, competitive offer that all

    Cons

    Work-life not balances, management and organization not develop yet and a lot of changing inside. Target impossible to achieve. not much opportunity to gown there. limited opportunity.

    Continue reading

    Tripadvisor Response

    August 16, 2019Recruiting Operations Coordinator

    Thank you for taking the time to provide feedback for the Singapore office. We are happy to hear your great feedback on our benefits, learning opportunities and team members. It is however disappointing to learn that your experience hasn’t been completely positive. As a global business across different regions, I can understand that at times you feel stretched as we continue to drive the business forward. However we do enable a flexible working environment and when relevant also support working from home to better empower working across time zones and improving work life balance. In TripAdvisor we adopt a competitive Sales Incentive scheme whereby the achievement of targets is highly rewarded across numerous territories within the APAC region, and this scheme has proved to be very successful. This success has allowed individuals to have the freedom to work as they need in order to reach their targets. We are constantly striving to become a better sales organisation and are continually improving our sales tools to utilize the latest in reporting and metric standards to provide transparency and support to our teams with the most up to date data with the aim to help them achieve their goals and professional development. This may be perceived as the constant change that you have experienced. We also work hard to identify strong talent, providing different career tracks - managerial or individual contributor within our sales organisation and the broader TripAdvisor business units. We would love to have a conversation with you to better understand your challenges and solutions that might address the concerns you raised. Many thanks, Amolakh Calais

  8. "Dissapointed"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time

    Pros

    Phenomenal and supportive team mate Benefits Perks Office Location Medical and Insurance

    Cons

    upper management cannot be understood at all

    Continue reading
  9. "A great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tripadvisor full-time for more than 3 years

    Pros

    It has the most extensive health coverage and include all family members. All employee strive to make it a better work place.

    Cons

    Need to be more competitive in term of pay.

  10. Helpful (12)

    "Indeed, “speed wins” as the motto says"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Singapore
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Tripadvisor full-time for more than a year

    Pros

    Great office manager who cares about employee well being in a non work related aspects to ensure that everyone in the office is well bonded. Nice to receive different types of healthy snacks each day of the week. Colleagues are generally a group of kind travel loving people. Insurance coverage is too good to be true that it can not be compared to any company.

    Cons

    Unsure if the ‘manager’ is an actual job or just a job title on the email salutation... lack of product knowledge and support from hierarchy is the most heartbreaking thing one could encounter at work. I mean benefits are great, but in the end of the day we wake up in the morning to commit to our work in hopes that what we do make a difference to someone out there. You could see favoritism and covering of one another across the department and many intelligent talents had no choice but to leave as anyone who’s tried to voice out for change were shut down each time. Not a healthy organization... if your ‘in’ that’s great, but if your not... then all the best to you. No career development, no genuine appreciation, communication are not transparent from top down. Their policies and guidelines simply does not care about the owners and members. It’s just so sad to see that they’ve closed ears to new suggestions. The website bugs will take FOREVER to fix as well. If they don’t change, I’m not sure if they could keep up with this growing online industry. One of the company motto “speed wins” truly describes it all. Just do it fast and do it more, no one cares about the quality (but of course they say they do).

    Continue reading
Found 720 reviews