Pros
-extremely accommodating with my busy schedule of school and other jobs -I was able to become great at customer service -I trained all the new hires -$100 for Christmas food for our store -gained shift manager experience -learned to deal with awful, mean customers politely -most customers were super nice
Cons
-the shift times were sporadic. Some weeks it would be 10-3pm for 2 days and 2-730pm other days then the next week it would be all mixed up again. -hours were consistently scheduled if you proved to be reliable and easy to work with (by consistent I mean 20-30hrs not time consistent; they schedule when you’re available and it is sporadic) -being a manager you often went to take your break and would be called up during to assist the associate with various things (I stopped clocking out for breaks because it wasn’t actually a break if they needed me) -We were completely overworked and it was actually hard to watch. -truck is expected to be out the same day it’s delivered (could be anywhere from 100-500 boxes stacked dangerously) the boxes were often overpacked in “packed to light” which was a joke because some were so heavy you could barely move them. Other boxes had one thing. Every truck had things like oil and jelly in glass containers and they just shrink wrapped them all together and slapped a barcode on. Then they would just shove them in between other boxes and hope for the best I guess. -the truck process is by far the worst. We had an old, heavy, rusty roller and we had to hoist it up to the truck and it took three ppl. Then we had to turn it to fit in the stock room and line up all the carts basically closing us in except for one pathway. We had one person scanning and cutting open boxes as fast as possible, two ppl putting stuff in buggies by catergory and one person running all the stuff out. Usually the runner is also a category sorter so when they had to run it became a slower process. There was one person on the truck from the store offloading pallets. -the most dangerous part is being expected to slice open boxes on a conveyor while they are moving -also the “packed to lights” become a total joke because you can’t open them yet because they are full of randomness. They don’t care to sort it before they send it so basically after everything is out you still end up with 50-70 giant boxes of randomness -you never can finish this in one day it usually take 2-4 depending on how bad they packed the boxes at the warehouse -green card were the boxes they throw a green sticker on and you keep those for the once a month ad sales. The problem was the boxes were always incorrectly labeled or the items didn’t have green on the tickets and usually the ad wasn’t online for us so we had to beat guess if an item was or wasn’t for an ad so we wouldn’t accidentally sell out -sections were overpacked and messy because we were trying to get the stuff out in one day so we didn’t get a nasty response from our district manager. He was never nice to us and really never gave us a “good job” even those my boss tried so hard -some of management was toxic to our growth. Always telling us how to improve. Always posting all the stores in our districts numbers everyday in email and gave stores 1st, 2nd and 3rd place for sales. Clearly only cared about the numbers and never rewarded us for anything else EVER. -the emails were out of control. Any day we would have anywhere from 5-20 new emails from various ppl in corporate. They would all expect a quick response. -paperwork finally is starting to go on to the google drive which is fine but the ppl who are in charge of this don’t understand and interactive pdf so basically they give us a form in the drive and want us to print it, fill it out, and scan it back in and add it back to the drive. This is hard for most of the older managers so I ended up secretly walking over managers through it and became the help desk. -we had a help desk but we were encouraged not to call and shamed when we did. Usually other managers would call me or another manager for help with a situation out of fear. -the help desk ppl were usually short with us and acted like we should just know how to fix things that clearly weren’t for us to fix. (Such as rebooting the phones) -the product search is updated every 24hrs instead of immediately -customers were pretty mean sometimes (I had one yell at me over returning something that was past date. I just did it anyway)( I had another flat out ask me if I was gay and why) -I had associates that would straight up bully others and never get written up. They would just get talked to and nothing ever happened. -no budget for supplies at times it made it hard when we needed something and couldn’t buy it cause we had no budget
