This is the most mismanaged company for which I have ever had the misfortune to work, from startups to Fortune 100 behemoths. There is a great lack of discipline in general management practices as well as terribly inefficient business processes.
Executive management (the married owners) apparently fail to trust the talented people they are fortunate enough to hire to guide the business. Smart leaders hire to fill their own gaps; the owners attempt to do that, then routinely eliminate those people when they don’t like what they hear.
There was no real understanding of or appreciation for the high-powered talent that they were fortunate to find and hire for their new venture. The engineering team invested over a year of 10-16 hour days, making incredible progress on both planned and unplanned projects. But in the end, when it was deemed necessary to abruptly close the office, there was no severance for anyone. There was a tragic lack of regard shown for the dedication and sacrifice made by those who strived to make the company's new venture a success. Work-life balance was non-existent, despite early promises of a wholesome, well-balanced work environment.
Discipline is desperately lacking in regard to customer interactions; promises made without first understanding the effort, time, and cost of delivering product, resulting in frustrated customers that ultimately bolt, leaving wasted resources in their wake. The CEO was prone to chasing the latest shiny object, resulting in the misuse and misapplication of resources, which in turn lead to missed market opportunities, as planned projects were starved for those critical resources.
This company will have difficulty thriving under these persistent conditions – angering and losing valuable customers, discarding talented and devoted employees, and failing to truly understand what it takes to run a business responsibly.