employer cover photo
employer logo
employer logo

Universal Technical Institute

Engaged employer

Universal Technical Institute Reviews

3.1

50% would recommend to a friend

(422 total reviews)
avatar

Jerome Grant

34% approve of CEO

56% positive business outlook

Universal Technical Institute has an employee rating of 3.1 out of 5 stars, based on 422 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Technical Institute employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

422 reviews
3.0
18 Jun 2021

Provides Much-Needed Product

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Provides a much-needed product--education/credentials for skilled labor. Instructors are awesome.

Cons

Employees aren't often heard or asked for input.

1.0
21 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Most likely it'll be more income than you've made doing similar work elsewhere. But it's not worth it. There is SOME flexibility in setting your schedule and where you are headed daily. This has changed radically in the last year since the Pearson clan has fallen in however. Micromanagement here is like I've never seen... anywhere. Years ago it wasn't like this. Some reps took advantage of the freedom and now everyone pays for it. Be prepared to explain where you've been and where you are going DAILY. With afterhours documentation via CRM to show it. These guys love Microsoft Teams meetings and you'll be on them constantly.

Cons

It would be easy to list ALL aspects that made me leave and accept a $30k pay CUT to do so but it simply makes one look like a a disgruntled ex-employee who is spewing negativity. I can safely say anyone on here listing 5 stars and very few words in their review were TOLD to do so (I refused this directive about 10 months ago). If you'd like to see what the big picture is here look at all of the reviews, the instructors, campus staff, field reps...everyone. You'll see the clearer image of this sinking ship. TL/DR: Micromanagement from managers who don't understand what you do on a daily basis, They read spreadsheets. Enrollments down? You need to see more students. Start rate low (students who leave home and actually show up for school)? You didn't vet them appropriately. Tenured instructors are leaving in droves. Field representatives are leaving (ever wonder why this company is constantly hiring?). UTI bought Concorde Medical School and went heavily into debt over it. They also hired a LOT of Pearson staff who, in turn, brought in their friends and underlings to work with them. This was an amazing school that has gone down the tubes. This job isn't unlike applying to sell cars at the local dealership. There's a promise of good pay, until your metrics can't be met. My goal last year was 22 starts (student who showed up for school). My final year it was double that. Use you up and spit you out. No leadership. No assistance. And all from someone who has been there 11 months to my nearly 10 years. If you enjoy spending your days in high schools watching kids sleep while you pitch $55k+ in education and then spend your nights and weekends chasing them, this is for you. A DAY IN THE LIFE: Monday through Friday you are driving around to high schools pitching this education to kids who don't want to listen to you speak. Hopefully the teacher remembers you were coming in. Hopefully the kids show up to listen and hopefully there wasn't a snow day, fire drill or assembly to screw up your presentation time slot. Your nights once you are home will be spent calling (they won't answer) or texting (they won't reply) teenagers who said they were "really interested" just to get a free keychain from you. Each and every call attempt will be documented electronically and your manager will be looking. Expect to be done by 9pm if you're lucky....after leaving home at 5:30-6am to be at your first school. FINAL NOTE: If you can sell and you are a closer....look elsewhere. Here, you'll be selling a super expensive, non-tangible product to teens who aren't even sure if they want it. If they DO apply, you'll be following up with them weekly to make sure they are still interested and are doing the dozens of tasks they need to complete before they can start (if they actually show- likely 7 out of 10 kids you enroll won't show up or do their paperwork.... on a good year) I took my sales and communication skills back into a field where I was marketing to ADULTS. I now have a manager who doesn't look over my shoulder daily from their living room to see and ask what I was up to. This is a bad choice in career path and within this specific industry of technical schools, UTI is known as overpriced and a large sinking ship. Look to Lincoln Tech, Ohio Technical College, UNOH or WyoTech as alternatives if this industry actually appeals to you. They are properly run by staff that "get it" and are a MUCH more affordable alternative with higher graduation rates too.

1.0
30 Aug 2017

Uti Exton

Recommend
CEO approval
Business outlook

Pros

It's really great to see when students understand concepts and helping

Cons

Campus president is a big time cheerleader that will tell you how great this campus is but in reality people quit every week. Most Education managers are lazy and sit outside and smoke most of the day. Education managers will peek into your classroom and see a student on a phone and it's all your fault. No merit increase this past year and bennifits are horrible. If you are looking for a stable job this is not the place to work there are new hires every week. The campus moral is altogether poor. The main goal here is to get the students $35k don't be fooled it's all about the profit and nothing else. Lots of micromanaging and upper management bullying

Viewing 1 - 3 of 422 Reviews

Glassdoor has 437 Universal Technical Institute reviews submitted anonymously by Universal Technical Institute employees. Read employee reviews and ratings on Glassdoor to decide if Universal Technical Institute is right for you.