The owners are destroying this agency from the top down
Pros
coworkers are nice and friendly. You all band together purely for your sanity – and thus make lifelong friendships.
Cons
One would be hard-pressed to find a more poorly run PR agency, if you can call it that. It's a great place to work if you don't mind being blamed for management's abundant misgivings. The company sells itself as an everything agency to land business, which puts a great deal of stress on the already stretched-thin employees that are left to do the work. It's tough to properly service clients as a full-service PR, marketing, SEO, events and social agency when your account staff have little to no experience outside of media relations. Manipulative, misguided, clueless, abusive leadership - The owners plays the employees like pawns, just to let everyone know they’re in charge. - The “COO,” who has no real experience in the field, has no idea about how to run an effective communications campaign. - They force employees and former employees to publish positive reviews here on Glassdoor. - Over-promising on the part of the people who sell for the company was an ongoing issue. There simply was no way for the overworked and EXTREMELY junior team to deliver everything that was promised. - The owners promise things to clients that simply cannot be accomplished by the people who work at the company. Not because employees don't want to do it, but because they don't possess the skills needed to do the job properly. No one person is an expert at PR, marketing, social media, SEO and events, yet that wide array of assignments are not uncommon for one person. The response to "I don't know how to do that" would either be "you'll never learn it if you don't do it" or a blank, silent, passive-aggressive stare. On-the-job training website is fine, but not while charging clients thousands of dollars per month in retainer fees and passing off your team as experts in that particular skill. The Condescending nature of upper management really discouraged the culture they are trying to grow. There are multiple instances of bad business decisions that affected the team as a whole. Expectations are never fully communicated to the team, and client / employee turnover is higher than I've ever seen at any agency. The CEO and her partner way over promised deliverables to clients, yet never provided the resources to fulfill those promises. As a result, clients dropped like flies and the owners always blamed the employees and never took any responsibility for their actions. Internal communication suffered tremendously. Expectations in any aspect of the business are never communicated. Employees are continually set up to fail. Paranoia The management spies on the employees in every manner of the sense. Whether it’s getting middle management to lure staff in with a false sense of security and report back every little thing that was said in minute detail. Or installing Pentagon level key-stroke software on people’s computers to track what was being typed or just outright read people’s skypes, emails, etc. It’s insane. Don’t you have better things to do all day than spy on the very employees that allow you to keep the doors open in the first place? Passive-aggression The owner often would send passive-aggressive emails to team members. These "nastygrams" admonished hard-working team members for not doing more, or flat-out blamed employees for clients' satisfaction, or lack thereof. This would happen electronically, while the owner would smile to your face or not speak to you at all, which is the “CEO’s” specialty.