Pros
The mission of helping patients access transportation is meaningful. Some frontline staff genuinely care about the people they serve.
Cons
In my experience, the workplace culture was hostile and unprofessional. I personally observed behavior and comments that reflected racial bias and favoritism, which contributed to a discriminatory environment. Leadership, including executive leadership, was often dismissive, unapproachable, and at times openly rude to employees. Confidential employee matters were not always handled appropriately. I witnessed situations where private or sensitive information was discussed in ways that did not align with professional standards or HIPAA privacy expectations. Communication was poor and inconsistent, causing confusion and stress across departments. Support for employees was inconsistent and dependent on who your manager was rather than company standards.