Veritiv Reviews

Customer Service is expected to make the Magic happen. How can we make the Magic happen when the teams we need to work with are unable to understand what is needed. I have been with this company since 1982 and have gone through numerous buyouts and mergers. This one, by far is the hardest and the most frustrating. I have experienced stock outs of commodity product. Yet the product is overstocked in another division that is unfortunately not available for overnight transfer. The warehouse receiving product but the product is truly not on their floor. Requesting LTL shipment to arrive next day to only find out that the decision was made ,unbeknownst to me, that option was too expensive and the order would not be delivered in time for the customer's need even though it was blessed by a manager. It got so bad and so mixed up that even managers just said to me " Just Fix it". Yep - Make the Magic Happen. All of these issues were in just one warehouse in a matter of 3 days where the Legacy U employees had been laid off or "retired". The only people who knew the systems and how to manage the systems. The employees left were not trained properly and have admitted they do not know what they are doing. My customers are suffering! And honestly I am suffering. Work Life Balance is not a good thing with this merger.

During Q3 earnings call, Mary (CEO) laughed when she said the reason for measuring EBITDA is because we don't make any money; that was quite appalling. This is no laughing matter, and you should be ashamed of yourself. I can't believe this CEO and few of the senior lead team are not fired yet. Senior leadership is too tactical, and has no strategy, at least that is communicated to my level. The company has too many veteran (legacy) managers who are good at creating busy work. The younger, fresher talent exist within the company but don't seem to be listened to or visible. This company could've been a success story. Sandy Springs office is so grim and lacks fun of any kind.