Unrealistic expectations: The expectation was to make 100 phone calls per day and submit 10 candidates a week. For those that manage multiple large accounts and also mentor new recruiters, 100 calls a day was not feasible. This resulted in recruiters calling candidates that were not qualified or calling numbers and hanging up before they answered just to reach 100. The huge emphasis on call volume became frustrating as I was a top performer in the office but rarely hit 500 calls. Monday mornings we got our “call volume” report which was usually followed by the VP walking over and scolding you in front of colleagues… great way to start the week... It was also frustrating when it came to submitting candidates. I was not one to throw spaghetti against the wall to see what sticks. I only submitted candidates if it was a good fit for them and my client. There should have been more emphasis on offers, instead of other meaningless metrics.
Office moral: There was a period where 1 person was terminated a week for probably 7 consecutive weeks. People drop like flies around there. For awhile it felt like a reality TV show. We wondered who was going home next week lol. There was no sense of job security. I saw probably 25 people fired in 3 years and the company only had 15 employees at the time. Hostile and stressful work environment. Micromanaging management. Lots of profanity in the office. Pooping daily (twice daily) on company time was a nice mental break for me.
Training: Non-existent. I started calling candidates at 10am my first day. Made for some interesting conversations as I figured things out lol
Now the worst for last: If you made a mistake, buckle up because you were in for a treat. There was no "mentoring" from management to improve and learn from mistakes. You just got yelled at in front of everyone. Don't worry though because everything is “water under the bridge”. As hard as you try, you cannot control what candidates do. Some people are going to no-show to an interview or decline an offer. It’s just part of the business.
