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      WATI

      Engaged employer

      WATI Reviews

      4.4

      97% would recommend to a friend

      (56 total reviews)

      Ken Yeung

      95% approve of CEO

      93% positive business outlook

      WATI has an employee rating of 4.4 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The WATI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      56 reviews
      5.0
      26 Jan 2026

      Fast-growing SaaS with real ownership, high standards, and intense pace

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong ownership culture – You’re responsible end-to-end, from problem definition to real business impact Fast decision-making – Ideas move to production quickly; weekly iterations are common

      Cons

      Frequent direction changes - Like most startups, priorities can shift based on market and data

      avatar
      WATI Response
      3mo
      Hi, this is Ken Yeung, the CEO at Wati. Thank you for sharing your feedback. As a growing startup, we sometimes need to adjust priorities quickly based on market conditions, customer needs, and new opportunities. While this can lead to shifts in direction, our goal is always to ensure we are making the best decisions for the long-term success of the company and our teams. We appreciate you raising this and will continue working on improving alignment and communication as we move forward. Thank you!
      3.0
      29 Jun 2023

      Never met a coworker spoke foul language in my life time but at WATI

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      1) The pay is equivalent to the work loading. High autonomy. Most staff with entrepreneur sort of mindset. Many staff are very willing to offer help. 2) Excellent products that really can help many startups. 3) Great working location.

      Cons

      1) Head of Customer didn't know many things and without a wide range of industrial experience. Relied on young people on doing what a head should do which was making decision and set directions on the SOP. Couldn't manage the team members' productivity = wasting money. Although stayed peace in the team, cheer up and give autonomy seemed good. 2) Head of marketing was giving downgraded strategies and without more coordinating with other head before doing so. Seemed like a disaster.

      avatar
      WATI Response
      2y
      Hi, This is Ken Yeung, the CEO at Wati. Thank you for taking your time to share your feedback! We hear you and we'll prioritize hiring experienced leaders with diverse backgrounds and improve coordination between teams. We'll also continue to reinforce HR protocols to maintain a professional work environment.
      1.0
      19 Aug 2024

      Worst Toxic culture and zero employee trust

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote working is the only positive in Wati.

      Cons

      1) The CEO's toxic work culture - will thrash in front of everyone due to unrealistic expectations. 2) Zero employee trust by the management. The Finance team treats the employees like trash. 3) No vision or goal for the entire company. Changes every quarter. 4) No proper hierarchy or clear communication with the teammates. 5) They will trust only HK employees or not listen to people from other countries. They have a clear bias on that aspect.

      avatar
      WATI Response
      1y
      Hi, this is Ken Yeung, the CEO at Wati. Thank you for sharing your feedback. We’re sorry to hear about your experience. At Wati, we are deeply committed to fostering a respectful and professional environment where all employees, regardless of location, are treated fairly. We set realistic expectations and continually work to improve communication and trust across teams. Your feedback doesn’t reflect the values we strive to uphold, and we would genuinely like to understand more about your perspective. Please feel free to reach out directly to our People Team or to me, so we can address any concerns and work together to make Wati a better place for everyone.
      Viewing 1 - 3 of 56 Reviews
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      ReviewsWATI reviews

      Glassdoor has 78 WATI reviews submitted anonymously by WATI employees. Read employee reviews and ratings on Glassdoor to decide if WATI is right for you.