Does Welcome Break pay their employees well?

According to anonymously submitted Glassdoor reviews, Welcome Break employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Welcome Break. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Welcome Break?

70% of Welcome Break employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Welcome Break 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Welcome Break?

Team Member (37) , UBM (37) , Barista (33) , Assistant Manager (25) , Unit Business Manager (22) , Sales Assistant (21) , Service Leader (20) , Manager (14) , Sales Team Member (13) , Customer Service (12) , Business Unit Manager (11) , Site Manager (10) , Unit Manager (9) , Shift Manager (8) , Store Manager (7)

What are the pros of working at Welcome Break according to real employee reviews?

"Good benefits including 50% off on site and 70% off hotels" ((in 31 reviews)); "everyone is friendly and there to help you and we are one big team" ((in 27 reviews)); "Nice people and paid weekly" ((in 24 reviews)); "Great and friendly staff to work with" ((in 17 reviews)); "Free food for managers and free drinks for team members" ((in 12 reviews))

What are the cons of working at Welcome Break according to real employee reviews?

"Management of seasonal contract was poor" ((in 42 reviews)); "Very low pay, no progress" ((in 26 reviews)); "High up managers are rude and not understanding" ((in 16 reviews)); "Long hours are not for everyone." ((in 15 reviews)); "Low salaries and difficult to grow" ((in 13 reviews))

Welcome Break Reviews

3.9

70% would recommend to a friend

(590 total reviews)

John Diviney

87% approve of CEO

65% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.9

Culture and values

3.8

Senior management

3.8

Compensation and benefits

3.8

Career opportunities

3.7

Work/Life balance

Welcome Break has an employee rating of 3.9 out of 5 stars, based on 590 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Welcome Break employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

590 reviews

1.0

28 Feb 2024

Management are totally incompetent particularly the senior site manager

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Mostly friendly staff £1 meals

Cons

Very little investment. Building is failing due to age but most, if not all are sticking plaster repairs. Everything is done on the cheap. Recycling: rubbish is allocated recycling bins but then put in the same compactor and taken to landfill Senior management have no idea how to manage yet they keep promoting the wrong people. There has been clear evidence of bullying and favouritism Service to customers is ok but focus is always on profit. Countless data on profits and bonuses are displayed but hands on staff see little or nothing of any bonus. Evidence of managers being offered several "team building" away days which must cost thousands of £'s yet working staff have no such invitations. The place has gone down hill since new owners stepped in. It's my opinion and only mine that they seem to be asset stripping the company although I have no strict proof, just observations

Welcome Break Response

2y

Thanks for taking the time to leave a review, it's really disappointing to hear your thoughts and I'd like to discuss this further with you. Please reach out to Recruitment.Admin@WelcomeBreak.co.uk so that we can try and resolve this. Kind Regards, Charlotte Hughes Resourcing Business Partner Welcome Break

1.0

5 Mar 2025

A workplace that doesn’t take employee concerns seriously

Team member

Recommend

CEO approval

Business outlook

Pros

•Team members are supportive. •Standard training is provided, but it doesn’t reflect the real workplace culture.

Cons

•Mishandling of serious complaints: Reported inappropriate behavior from a manager, but my grievance was repeatedly delayed, dismissed, and misrepresented. •False information provided: The company altered details in my grievance outcome, leaving out key points and adding irrelevant topics I never raised. •Lack of accountability: Management shifts responsibility rather than addressing employee concerns. •Poor employee support: Despite raising issues both verbally and in writing, I was made to justify my complaint multiple times with no meaningful action taken. •Toxic work environment: Workplace culture disregards employee well-being, making it difficult to feel secure or respected at work.

1.0

1 Mar 2024

Poor place to work

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Food discount even though higher than retail shops

Cons

Management lick each others arses and bully the rest of the staff... Absolute animals. No holidays cos of no staff Rubbish pay Slavery conditions No values at all

Welcome Break Response

2y

Thanks for taking the time to leave a review. It's extremely disappointing to hear about your experience and I am keen to discuss this further and try to resolve it. Please reach out to Recruitment.Admin@WelcomeBreak.co.uk for a confidential conversation. Kind Regards, Charlotte Hughes Resourcing Business Partner Welcome Break

Viewing 1 - 3 of 590 Reviews

Jobs at Welcome Break

Customer Service Manager

Warwick, West Midlands, England

Nights Reception Team Member

Welcome Break

Welcome Break Reviews

Ratings by category

Reviews by job title

Management are totally incompetent particularly the senior site manager

A workplace that doesn’t take employee concerns seriously

Poor place to work

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