Incompetence at every level of management, which is a direct result of the low pay. Talented people that are fully qualified for positions of management quickly move on to other places that pay better, leaving voids that are then occupied by people who really have no business being in authority.
High turnover. I've never worked at a place that experiences such huge turnover rates. It's ridiculous. Even more bizarre is how enthusiastic management is every time a new hire class starts. Every few weeks they're like 'we just filled those 20 positions so things should get better' even though history clearly shows they will all be gone within days. I swear, these people in management probably watch episodes of Gilligan's Island thinking this time around they will get off the island.
Speaking of new hire classes, due to the low pay mentioned above, anyone who had any ability in training people to do this job has moved on to other places of employment so those that do currently handle the training have no clue what they are doing which results in these poor new people all hitting the floor without really knowing how to do the job.
Ridiculous attendance policies. Every place of employment has attendance policies that must be followed, but most places wouldn't punish someone for having a stroke during work, right? Or for taking shelter during a tornado, right? This place will. So, if you do happen to have some sort of emergency during working hours be sure to clear it with management before it happens.
Oh, and don't think you'll ever be able to use all the vacation time they offer. Nope. Requests will always be denied.
Equipment. This is a big problem. All the equipment is really cheap and falls apart, but when this happens managements first thought is that the employee has tampered with it so that they can't do their job. You pretty much have to prove that it was the equipment that failed.
This company also refuses to invest in its software and technology, so all the outdated systems are crumbling and constantly failing while people are needing to use it. Adding to the frustration is that updates are frequently pushed through in the middle of the day that makes it so you can't do your job. You will literally be on the phone with a stranded driver who is screaming at you for help while you are stuck with a system that has crashed, and then when you tell a supervisor about the system crashing they're like 'oh we know, updates went through, but we didn't feel like mentioning that would be happening.'
Another big problem is the blame game. No department ever wants to own up to any mistakes they have made, so the blame is always bounced around until it finds its way to the person in Driver Services who took the call. That person could have done everything exactly right while on the call, but management will still find fault with what they did and scold them. It is very demoralizing.
And as if all the above is not enough, just doing the job itself is brutal and sucks the life out of you given that you are constantly having to deal with people who are screaming at you over things you have no control over; people who really don't seem to understand how to function in the everyday world. It's kind of startling because you realize these are people who are behind the wheel of a car on the very same roads you use everyday. Yikes.
