If what you want from a job is poor management combined with inadequate training, then this role may meet those expectations.
To the management:
I have never experienced management of this standard before. There were repeated issues with favouritism toward some staff members, while others who worked hard were treated unfairly. I recall being assigned alone to a checkpoint while another staff member spent a significant amount of time on personal calls. I was later reprimanded for not being properly trained in that area, despite receiving no instruction.
Some managers would appear supportive initially but later contradict or undermine staff. There was also a clear lack of support for employees who were struggling, including those dealing with mental health challenges.
To the staff:
Colleagues can make or break a job, and unfortunately this environment was very clique-driven. Some individuals showed little interest in their duties and were rarely held accountable. Those who aligned with certain groups appeared to receive preferential treatment from senior management.
On one occasion, I followed instructions given by a senior staff member, only to be reprimanded by management for doing so. The individual who gave the instruction denied it and made light of the situation while I was being criticised.
There were also instances of inappropriate and offensive comments made toward me, even after I had made it clear they were unwelcome. These behaviours continued despite being raised.
To the training team:
The training provided was inconsistent and incomplete. Important areas were missed, and procedures often differed from what was taught. Some trainers did not follow the standards themselves, yet were quick to criticise trainees and escalate issues to senior management.
Airport management involvement seemed limited unless external oversight was present. If mistakes were identified, staff could be removed from the rota temporarily, then returned to operational areas without adequate retraining and expected to perform confidently.
To the general public:
There were occasions when unnecessary procedures were enforced despite very low passenger numbers. This often resulted in frustration being directed at staff on the front line. When these concerns were raised with management, they were frequently dismissed or met without meaningful response.
