Xe Reviews

Once at the forefront of the international payments space (as HiFX) unfortunately xe sat on their hands for far too long and let the competition leave them for dead. They are a bit like blockbuster video and now to all intents and purposes are obsolete. The atmosphere there very much reflects this, everyone knows it including senior management who continue to simply chuck money at the problem when it is already far too late do anything about it. If you're a consumer you would simply use transferwise, its better and cheaper. If you're business you'd use a specialist corporate broker. Xe's offering is oudated and easily replicated, they place to much emphasis on the amount of visitors to their site which simply gives you exchange rate information, this is not unique and can be obtained anywhere. Anybody who uses Xe for information will generally just go and trade elsewhere anyway, they failed to grasp the opportunity about 5 years ago when they still had time to do something with it. As a place to work its ok, you'd expect to be able to park there but you cant. The office is cramped and a bit soulless. There are some good people and also a lot of people way out of their depth. Xe tend to take the cheaper option when it comes to everything which is frustrating and it shows throughout the business from the office through to recruitment of senior staff. If you really want to know what its like to work here though, you simply need do one thing. Read through some of the responses to reviews on here from the senior management. They are condescending and arrogant, they somehow feel the way to respond to genuine and constructive feedback from staff given in a genuinely confidential manner, is to engage in some sort of tit-for-tat points scoring exercise almost mocking some of the feedback given and trying to belittle the author. They hide behind a staff survey which is just an exercise in confirmation bias to argue against genuine feedback. The staff survey is barely confidential and set up in away that they get the answers they want. Glassdoor is anonymous, so the senor management would do well to take take the feedback left seriously, rather than just trying to score points and make wise cracks at the expense of their staff, it really does show a lack of skill and class and is indicative of the senior management as a whole.

- At the expense of talented employees, for a better part of several years, the company has been led by inexperienced leaders in the UK with a lack of competence, empathy or vision. One toxic leader leading to the hiring of more as it spirals throughout the company. - Primary goal of shamelessly trying to copy competitors (came from the mouth of the person at the top) and dreaming for profits rather than understanding their user/customer segments. - An entire year spent with employees across 3 regions being whipped on attempting to transform the company's primary app in a rushed, poorly planned and executed manner. In this process, it lead to a mass exit of talent. Evidence of this disaster is visible via Google Playstore by downgrading the user experience by at-least 10 years for millions of users for the the wish of increasing money transfer transactions. A rating of 4.5 stars driven down to sub 3s with mass uninstalls. XE achieved nothing but reputational damage as users continue to flock to other currency converter and money transfer apps. A lack of common sense, if you can't provide a functioning currency converter to your users, they will never trust you for the money transfer side! These are the consequences of having a death march towards a release and ignoring all cries from employees. You won't meet Euronet earnings expectations, if you don't have any users left to convert to money transfer! - Warning signs, tight deadlines, poor quality, estimates famously ignored as marching orders were given to meet the magical deadlines set and not the estimates given by teams despite every week an agile fisherman chart and product team constantly told them otherwise. Ultimately, destroyed the work life balance of most employees. - Downward financial performance despite every competitor in the market segment outperforming in the current covid climate. Changes needed to replace arrogant C-level executives with leaders who inspire a change for growth and actually take the time to know who their users/customers are and what they want. - People generally have a fear of speaking out, given the track record of C-level executives yelling in demo meetings containing 100+ people and previously going on firing sprees for those who disagree with them. - In the span of a year, XE execs added a CTO, fired the CTO, then decided to hire a contract CTO who replaced experienced technology VPs with contract VPs and then all of them got replaced with VPs from Euronet. - Leadership isn't for everyone - C-level leadership is for those who inspire others to do better, not bark marching orders at them and complain about how they have to explain to their parent company bosses that projects are late when they failed to listen to their people in the beginning. - There is no clear direction of what the company wants to achieve, they are willing to rush out changes without understanding, assessing and making meaningful positive impact to customers. It is clear the only thing they are good at is creating a sweat-shop environment for employees to rush out their meaningless changes to frustrate customers even more. - While there is pressure from parent company for XE to meet short-term quarterly earning targets rather than investing in the future and creating a better brand, it is abundantly clear that the executive team at XE does not have the temperament or the leadership skills to run a company, let alone a tech company!